Senior Customer Services Consultant

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar is hiring a Senior Customer Services Consultant for specialty markets and field install kits. This role will be part of our Earthmoving Medium Wheel Loaders Commercial team. You will develop strategies and lead projects to drive increased sales in the Waste, Industrial, and Forestry market segments. You will also manage a portfolio of dealer installed field kits that help our dealers equip the machine for the intended application.

 

What You'll Do

• Serve as the consultant for Medium Wheel Loaders specialty markets and field install kits

• Gather voice of customer, voice of dealer, and voice of business related to specialty markets

• Manage North America factory stock forecast

• Coordinate build positions

• Support go to market activities for New Product Introductions as they relate to the specialty industries

• Collaborate with others to ensure the right mix of attachments are offered regionally to support the specialty industries

• Manage contracts, demand signal, and price lists for Medium Wheel Loaders Defense models

What You Have

• Effective communicator to influence and lead others

• Extensive experience in data gathering and analysis

• Expert problem solver with expert level customer focus

• Extensive experience in decision making and critical thinking

• Demonstrated ability to organize actionable plans

Top Candidates Will Also Have

• Engineering background or NPI experience

• Previous field experience

• Experience with Medium Wheel Loader products or similar equipment

• Knowledge of specialty markets and customer needs

• Familiarity with Caterpillar systems and processes

• Ability to work with cross-functional teams

• Strong presentation and effective communication skills

 

Additional Information

• Expected travel is 25%

• Work location is Peoria, IL and requires 3 days per week of onsite work

• Domestic relocation assistance is offered for this position

How We Support You (Employee Benefits)  

Our goal at Caterpillar is for you to have a rewarding career. We offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K) along with the potential of a yearly bonus. Additional benefits include paid vacation days and paid holidays (prorated based upon hire date). 

Your Work Shapes the World  

At Caterpillar, we believe each person is unique and valued, and are committed to ensuring that our workplace is diverse and representative of the many customers we serve around the globe. Different perspectives help us achieve our best work and come together to form a high-performing Caterpillar team that makes positive changes in the communities where we live and work. 

Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

February 20, 2024 - February 26, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.   

EEO/AA Employer.  All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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