AddressOrnua (meaning “new gold”) is Ireland’s largest exporter of Irish dairy products, proudly bringing the unique taste of Irish dairy to the world for over 55 years.
Do you have a passion for customer relations and a background in supply chain? Ornua Foods North America is looking for it’s next Senior Customer Service Representative. We are seeking a growth minded individual to collaborate locally, and prioritize globally. At Ornua, we care passionately about driving sustainable, profitable growth, underpinned by our ambitious ‘Path to Prosper’ strategy. We have delivered significant growth in our core business, and we have ambitious plans for continued growth over the next five years.
Why Ornua?
- Our co-operative ethos lies at the heart of how we do business as a purpose and values-led organization, creating value for Irish dairy farming families.
- Our Values lie at the core of everything we do. Our five values encourage us to Seek and Embrace New Ideas, Make It Happen, Be Our True Selves, Show You Care, and Achieve Great Things Together.
- Dynamic Working policy in place which facilitates flexible hours and hybrid working.
- Professional growth and development opportunities to advance your career including Global Mobility opportunities.
- Comprehensive Benefits with regional specific offerings that start Day One.
- Progressive Parental Leave including 20 weeks of maternity leave, 4 weeks of parental leave and a phased return to work.
Why This Role Is Valuable:
The role of the SR Customer Service Representative is to provide a high level of Customer Service, order and account management to assigned Ornua Foods North America (OFNA) customers, with a focus on strategic planning, analysis and driving initiatives to completion. This candidate will use effective communication skills to establish and maintain relationships between the customer and internal stakeholders. The Customer service Representative will be responsible for ensuring orders are maintained and processed timely, accurately and efficiently; effectively contributing to OFNA Supply Chain goals.
Key Areas of Responsibility:
- Customer Relationship and Order Management – end to end full service for key accounts. Which includes but is not limited to order entry, stock allocation, order compliance monitoring (lead time, minimum order quantity, delivery schedule), problem resolution.
- ‘On Time In Full’ and scorecard maintenance - providing regular reporting, and ongoing partnership with internal/external parties to manage scorecard expectations.
- Liaising with 3rd party warehouses, brokers and logistics personnel to handle and resolve customer issues
- Participate in key account meetings, provide analysis/reporting when needed, along with strategic planning initiatives driving those improvements to completion
- Managing late fees and deductions as it pertains to supply chain related charges.
- Overage, shortage, and damage management for set accounts
- Process Customer Return to stocks and Customer Price only credits and debit
What You Bring To The Role:
- 3-5 years' experience in Customer Service (consumer packaged goods environment an advantage)
- Experience with ERP Systems (Infor/M3 ideally)
- Degree of proficiency in Microsoft Office applications (Excel, Word, Outlook, and Internet Explorer)
Ornua has ambitious growth plans and we’re building a team to help enable and accelerate that growth. We are looking for people who share our values, are curious, forward-looking, take ownership and work together to build a future for themselves and Ornua. How do you want to make your impact?
To learn more, please visit Ornua at www.ornua.com
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