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Form of workA world leader in the field of in vitro diagnostics for over 55 years, bioMérieux provides diagnostic solutions which determine the source of disease and contamination to improve patient health and ensure consumer safety.
In North America we have more than 5,000 team members across 11 sites or subsidiaries, including Salt Lake City-based BioFire Diagnostics and one subsidiary in Montreal, Canada.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.
*Up to $600 sign-on bonus available*
bioMerieux is looking for a Senior Customer Service Specialist, known internally as a Key Account Specialist to provide sales and transitional support for Global and Local Key accounts, while preserving and enhancing the customer relationships through support for products and services already purchased. This role acts as a central hub for our largest accounts, and will have insight into innerworkings of our largest customers. This is an excellent opportunity for an experienced Customer Service individual targeting an exciting role with opportunities for growth. This position can be located in either our Lombard, Durham or Salt Lake City locations.
In this role you will:
- Serve as the internal primary point of contact with US Key Accounts
- Prioritize the US Key Account orders, communicate expiring pricing , expiring scheduling agreements and about the products availability when back orders / allocations occur and ensure their follow up (allocation, priorities & management).
- Communicates with internal departments, mainly Supply Chain, Sales and Marketing, Finance.
- Collaborate with Account Managers and know customer's business and account/order strategy.
- Reporting and communicating of logistical complaints for US Key Accounts.
- Ensure compliance in regards to order, ship method, and partner accuracy.
Studies and Experience:
- 2+ years of direct customer relationship management
- Customer facing experience
Skills and Qualifications:
- Aptitude for working collaboratively and cooperatively in a team environment
- Strong Attention to detail
- Order Entry experience
- Proficient in PC based computer applications
- Strong time management skills
- Ability to prioritize
bioMérieux is an Equal Opportunity, Affirmative Action Employer. M/F/Vet/Disability/Sexual Orientation/Gender Identity/GINA.
Job ID: 30803
