AddressJob Overview
Come join the Small Business & Self-Employed Group (SBSEG) Customer Experience Growth & Retention team as the Sr. Customer Experience Manager responsible for product onboarding strategies and ecosystem growth opportunities.
We are looking for a customer obsessed leader to create new experiences that will use the power of our ecosystem of products and expert-based services to drive growth for the business and add value to our Customer Experience. This leader will help identify and validate new onboarding experiences to help our various customer segments utilize their QuickBooks product to its greatest potential. You will partner with other functions including Marketing, Customer Success, Sales, Expert Network Platform, Product Management, PD, Design and Data to ensure we deliver the best experience for our customers as they get started with their QuickBooks products through deep customer insights and hypothesis-driven experimentation and innovation.
