Senior Customer Advocacy Relationship Specialist - Remote

Senior Associate - Customer Advocacy - Relationship Specialist
Remote 7:00AM-4:00PM PT
Want to be part of an amazing team, hell-bent on crafting a better future within the B2B customer space? We're always looking for critical thinkers who are curious, data-driven, have a growth mindset, and excel at creating strategic points of view by levering data and learnings. We are consultants. Strategists. Creators. Doers. Achievers. Explorers. Geeks. Leaders. Learners. Renegades. Seekers. Visionaries. And we fundamentally believe that we're better together.
Would you like to:

• Manage review of fulfillment requests forms submitted via request forms and follows SOP to identify potential reference advocates via the Advocacy Database or by reaching out to engineering contacts using pre-established email templates
• Coordinates meetings between prospect and reference customers following SOPs
• Collaborates with other fulfillment specialists to develop email templates, talk tracks with sales teams to introduce Customer Advocacy Program, and talking tracks with customers to provide overview of Customer Advocacy Program
• Manage the execution of nomination and fulfillment requests
• Act as POC and escalation path for any questions around stakeholder engagement best practices
• Identify and document any gaps around process improvement
• Participate in customer calls when necessary
• Ensure activities adhere to standard operating procedures

What you bring:

• 4+yearsofsales experiencein the B2B space preferably in the customer field.
• Exceptional written and oral communication skills, and ability to handle sensitive and confidential information appropriately is a must.
• Expert client presentation skills with a proven track record of presenting at the director level.
• Knowledge in all full lifecycle engagement components including, but not limited to, sourcing, qualifying, networking, relationship management, and compliance.
• Proven ability to influence and drive cross functional collaboration.
• Experience working in cross functional teams comprised of various agencies all united to achieve the same goal.
• A high degree of skill at interpreting data to inform strategy and provide actionable insights.
• Interest and discipline to learn about our product portfolio.
• Familiarity in the B2B sales process.
• A customer service mindset when working with stakeholders.
• ProficiencyinMicrosoftOutlook, PowerPoint, Excel and Teams.
• Microsoft experience a plus.

Who you are:

• You have top-notch interpersonal, communication, and presentation skills; you communicate effectively with stakeholders, team members, and senior managers.
• You understand why customers are crucial in today's marketing arena.
• You manage ambiguity with unwavering persistence; you drive workgroups to consensus and meaningful outcomes.
• You are collaborative to the core, with a demonstrated ability to work in a team environment as a leader and a member.
• You are a highly proactive, highly organized, self-starter capable of effectively managing several projects simultaneously with impeccable attention to detail.
• You are self-sufficient: you can work with little direct supervision, but you know when to ask for help.
• You arehighly motivated toaccomplishrecurringtasksand solve problems withstrong focus and follow-through.
• You demonstrate positivityand optimism.
• You are comfortable working remotely.

Would you like to join a global organization that...

• Embraces work-life balance - our employees' well-being remains a top priority for us
• Promotes a culture of learning and advocacy across the globe - diversity will enable us to strengthen our impact
• Encourages innovation and experimentation
• Understands that changes will occur, and adaptability is crucial to assist when it does
• Emphasizes and rewards collaboration
• Work remotely. We continue to safeguard the health of our employees so our interviewing and on-boarding process will remain virtual until further notice

Compensation Range: $75,000 - $85,000
This compensation range is indicative of the role. Compensation offered is on the basis of evaluation during interview process, the candidates range and depth of experience, business and market financials and internal pay parity.
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