Senior Consultant - Services

Job Description (Posting).
Network Data L3 Role
Network Data L3 Role
Responsibilities Adhering to SLAs.
Handling tickets / requests.
Troubleshooting technical issues.
Perform root cause analysis.
Defining processes and ensuring that the processes are adhered to.
Ensure maximum uptime according to the SLA.
Understanding of Multi-geo support environment.
Improves and maintains customer and its employee(s) satisfaction.
Oversees and is responsible for successful completion of installation configuration and migration.
Responsible for building / maintaining a test environment.
Suggests new technologies and design changes.
Monitoring and maintaining SLA requirements by the team members.
Mentoring / Training Team Members
Testing / Auditing/processes as required from time to time.
Identify Skill gaps and plan for training / knowledge updating.
Technology Knowledge Router - Cisco, Juniper
Switch Cisco and Juniper
WLAN Access Points Cisco and Juniper Mist
WLAN Appliance Cisco and Juniper
Load Balancer - F5
SDN Versa SD-WAN
IPAM Infoblox /others
WAN Optimizer - Riverbed / others
Packet Shaper - Bluecoat
Terminal Server - Ion systems /others
Firewalls Checkpoint
Qualifications 1.Min 10+ years of Network administration experience in large enterprise environment.
2.Should have Cisco and other industry standard networking certifications.
3.Extensive experience in System Fault Tolerance, Networking Designing, Business continuity and Disaster recovery
4.Expertise in the analysis, implementation, troubleshooting & documentation of LAN/WAN architecture and good experience on IP services.
5.Excellent communication skills (Verbal and Written)
6.Experience in representation in Change Advisory Board (CAB) meetings
7.In depth understand and troubleshooting skills for data centers Technologies (vPC, VDC, OTV, FEX)
8.Expert level knowledge of troubleshooting, implementing, optimizing and testing of static and dynamic routing protocols such as EIGRP, OSPF, BGP and ability to interpret and resolve complex route table problems.
9.Excellent hands-on experience on Cisco, & Juniper devices (Routers, Switches L2/L3, Firewalls etc.)
10.Excellent hands-on in Cisco & Juniper Mist WLC/Access point
11.Handling escalated troubleshooting calls related with Routing, Switching, Wireless, Firewalls & VPN
12.Excellent hands-on experience on Cisco Nexus Series of switches, Juniper SRX series & Checkpoint.
13.Excellent hands-on experience on Wireless LAN technologies Cisco and Juniper Mist
14.Excellent hands-on experience on WAN Acceleration/optimization Riverbed
15.Network Management tools Solar Winds, Thousand Eyes, Splunk etc. or any other related tools.
16.Application Load balancers F5 Big IP LTM/GTM or any other related tools
17.Hands-on experience of implementing & Troubleshoot of Infoblox solutions such as IPAM/DHCP/DNS/vDiscovery
18.Hands on Experience on DHCP scope creation, DHCP option management understanding about servers, and windows platform.
19.Should have Experience in designing POA for complex Change/Project. knowledge in preparing RFO, RCA's, documentation, Knowledge Bank.
20.Experience in AWS or AZURE or any cloud technologies will be an added advantage.
Soft Skills Excellent communication and conversation skills (Verbal and Written)
Good documentation skills
Should have excellent customer handling skills
Able to handle high pressure situations.
High level of acceptance
Can drive HCL s value and its methodology.
Certifications ITIL v3 /v4
CCIE -R&S or equivalent associate
CISSP, CISM, CCSP
OEM specific Expert level certifications (Cisco, Juniper, Checkpoint)
(1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through Fi