Senior Communications Specialist

Career Area:

Communications

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics and AI capabilities to help our customers build a better, more sustainable world.

Job Summary:

This team member supports senior leaders on their internal communications and message alignment; creates employee- and executive-facing communications content; participates in the planning and execution of employee communications programs within the organization; and assists on special projects for the broader function. The team member has experience working in a tech-based environment at a large, matrixed organization. Decisions made by this position are less routine and with intermediate risk issues. Challenges include meeting expectations in delivering results, considering alternative courses of actions, making timely decisions, influencing outcomes, and continuing to build communication skills.

What You Will Do:

• Supporting business leaders in the development of internal communication strategies, message alignment, and communications materials (presentations, SharePoint sites, etc.)
• Collaborating with internal stakeholders and leaders and advising on the suitability of approaches for communication efforts.
• Developing and distributing communications materials, such as written communications, presentation materials, etc. to deliver key messages.
• Tracking and analyzing metrics to measure the effectiveness of internal communications.

The position generally owns several communications vehicles and manages several non-repeating projects, both internally and externally, through completion. Internal communication outlets utilized could include newsletters, PowerPoint presentations, intranet, videos/streaming media, employee meetings, correspondence, special events, news conferences, cascades, etc.

Communications Business Partnership

• Advises Cat Digital leaders on how communications can support and enable their business objectives, including strategic communications consultation, message development, communications planning, and cross-division alignment.
• Proactively works with senior leaders to understand business priorities, develop and align messaging, and cascade messaging across channels.
• Takes into account competing and changing priorities, resources, and time demands to produce plans that are realistic and achievable.
• Creates visually compelling communications collateral to engage executive and employee audiences.

Content Creation

• Actively contributes to division editorial planning & execution and supports cascading of relevant business information, including researching and writing articles, planning meetings, and developing presentations.
• Identifies the proper channels to reach target audiences.
• Manages editorial projects through the entire lifecycle of an assignment, from planning through content creation and distribution to target audiences 

Communications Channel Management & Operations

• Plans and implements deployment of strategic messaging, according to business needs.
• Advises on channel strategy and supports development of new channels as necessary.
• Uses data to improve communications and makes recommendations on improvement opportunities.

Typical internal customers include various contacts throughout the enterprise.

The position manages the completion of its own work assignments and coordinates work with others. Impacts key quality goals including Customer Satisfaction, Continuous Improvement, Timeliness, Accuracy, Efficiency, Cost Savings, Process Quality, etc.

What You Will Have:

• Advanced proficiency in Office 365
• Strong visual communications skills, especially in PowerPoint
• Strong written and oral communication skills with proven experience in creating and delivering communications content across a variety of platforms, including newsletters, SharePoint sites, and presentations, and adjusting message by audience.
• Ability to identify, obtain, and organize relevant data from multiple sources to generate recommendations for actions and continuous improvement
• Extensive experience in editorial planning and execution/writing communications materials for a range of audiences and formats

Consideration for Top Candidates:

• College or university degree ideally in communications, public relations, journalism, or equivalent
• 5+ years of job-related experience, preferably as a business unit or corporate communicator.
• Experience working in a tech-based environment
• Experience with digital product go-to-market strategies
• Experience supporting senior leaders
• Past experience in a large, matrixed corporation
• Ability to manage priorities with competing deadlines
• Ability to maintain confidentiality
• Excellent interpersonal skills to develop a cooperative work relationship with others inside and outside of the department.
• Strong writing skills
• Interpersonal influence
• Project Management
• Ability to work in a fast-paced, dynamic environment and propose innovative communications solutions
• Experience with graphic design tools, e.g. Adobe Illustrator,

What You Will Get:

Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We’ve created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. Join Us.

Additional Details:

This position has the option to be based out of either our Chicago, IL or Peoria, IL offices with a flexible hybrid work environment. 

#LI-Hybrid 

#BI (used to post on Built In)

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

April 9, 2024 - April 14, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.   

EEO/AA Employer.  All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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