Address
Form of workTITLE: Senior Business Analyst - Payment Operations
STATUS: Exempt
REPORTS TO: Sup - Operations Services
DEPARTMENT: Service Operations
JOB CODE: 4339
PAY RANGE: $74,100.00 - $80,000.00 Annually
GENERAL DESCRIPTION
This position manages the development, implementation, and analysis of assigned projects for the Payments servicing teams. Act as a technical lead of strategic platforms supporting the various payment business units, vendors and internal department staff with the development roadmap, planning, and implementation of various system projects in a highly complex technical environment. This individual has extensive host system knowledge, technical expertise, and refined professional skillset to effectively support and improve complex payment related systems issues. This role requires close interaction and consultation with Enterprise Applications teams, IT-Programming, Project Managers, key stakeholders, and strategic vendor partnerships to provide enterprise project implementations, improvement initiatives and business systems support. This position will independently lead deep dive analysis of system health and performance, identify gaps, recommend solutions, and provide multi-level communications on system related information in order to improve systems and processes to achieve/maintain efficiency and high production.
TASKS, DUTIES, FUNCTIONS
1. Participate on projects related to Service Operations payments products and services related to ACH, Checks, Wires, and Item Processing.
2. Participate in other project teams and special projects, perform system testing and enhancement/upgrade validation and act as liaison for the department, as assigned.
3. Develop detailed work plans, schedule, and project estimates.
4. Complete research, analysis and recommendations on system changes, efficiencies, and suggested services from vendors.
5. Independently lead, triage system troubleshooting calls with vendors in relations to payments systems upgrades, implementations, setting changes and issues.
6. Act as a liaison with vendors, business and IT teams to clearly document all issues, consistently follow-up with vendor until the issue is resolved.
7. Provide detailed professional analytics on products and services to Senior Management and project teams as applicable.
8. Assist with RFP cost, benefit analysis and propose responses to the various RFP concerns.
9. Lead, manage, and validate the testing of fixes in various environments prior to production deployment.
10. Provide testing support for both Quality Assurance (QA) and Business User Acceptance Testing (UAT) phases.
11. Manage and ensure final technical and business signoff to release system application into production.
12. Translate business requirements and objectives into system requirements for technical staff.
13. Interpret technical designs and vendor specification documentation.
14. Manage and define large scale, complex projects for the payments teams.
15. Lead in test planning, script documentation and scheduling of unit, integration, functional, QA and user acceptance testing as well as the tracking of issues and resolutions.
16. Oversee the Business Analyst-Payment Operations with implementing and testing project plans as follows:
a) Validate systems and provide testing scripts for the Fiserv Host System and all online applications and any other third party applications/software involved in the project.
b) Provide written updates to management on progress and problem situations.
c) Identify member related and/or system integrity issues and ensure they are escalated to the proper level for immediate resolution. In the case of a member impact, ensure timely communication to management to ensure proper notifications can be disseminated throughout the company.
17. Develop and maintain applicable program documents.
18. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.
19. Develop and maintain working relationships with all levels of management, peers and subordinates, internal and externally with peers and vendors to accomplish credit union strategic goals.
20. Upon completion of project/validation, assist with training as necessary with all levels of staff and management.
21. Perform any other duties or special requests assigned.
PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS
1. Hand-eye coordination required for reading, posting and settling numerous complex general ledger accounts and or account related issues.
2. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment including an adding machine, personal computer, facsimile, copy machines and telephone.
3. Effective oral and written communication skills required to train, make general ledger entries, prepare reports, constructively follow up on member inquiries and perform other related tasks.
4. Makes sound decisions in the absence of detailed instructions.
5. Plans and organizes work with little or no assistance and requires minimal supervision
ORGANIZATIONAL CONTACTS & RELATIONSHIPS
1. INTERNAL: Branch and departmental management and staff, Senior level technical resources, such as Enterprise Application leadership, IT-Programmers and Internal Audit.
2. EXTERNAL: Vendors, government agencies, other industry associations and peers at other financial institutions.
QUALIFICATIONS
1. EDUCATION: Successful completion of High School curriculum is required. Bachelor's Degree preferred or equivalent work experience.
2. EXPERIENCE: Three years or more experience in the analysis and development of Operations products and services, including systems. Two or more years' experience in project participation, including management and coordination of projects preferred.
3. KNOWLEDGE/SKILLS:
• Strong knowledge of the job functions related to ACH, Checking and Wire products and services.
• Strong analytical and problem-solving skills. Ability to use logical reasoning when interpreting facts.
• Ability to make independent, objective observations, examinations, evaluations and recommendations.
• Strong oral and written communication skills.
• Strong time management and organizational skills. Ability to be flexible, multi-task and manage changing priorities.
• Ability to meet project and validation deadlines.
• Strong personal computer skills (Word, Excel, PowerPoint, MS Project). Working knowledge of Microsoft Project.
• Independent work methods, ten key,
• Accurate and timely data entry input needed.
• Experience with Fiserv Data Safe and associated systems required.
PHYSICAL REQUIREMENTS
1. On occasion, ability to endure extended periods of data entry along with combined sitting and mobility throughout the workday.
2. Lifting - daily work and data bindings weighing up to 30 pounds without assistance. Replace paper in printer without assistance.
3. Ability to work with large volume reports.
4. Normal corrected vision range.
5. Normal corrected hearing range. A telephone device to enhance hearing will be provided if needed.
6. Occasionally required to change work hours including working on weekends to accomplish tasks.
7. Occasionally required to work long hours to accomplish tasks.
LICENSES/CERTIFICATIONS
None
THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES.
REV. 3/4/2024
Other details
Apply Now
STATUS: Exempt
REPORTS TO: Sup - Operations Services
DEPARTMENT: Service Operations
JOB CODE: 4339
PAY RANGE: $74,100.00 - $80,000.00 Annually
GENERAL DESCRIPTION
This position manages the development, implementation, and analysis of assigned projects for the Payments servicing teams. Act as a technical lead of strategic platforms supporting the various payment business units, vendors and internal department staff with the development roadmap, planning, and implementation of various system projects in a highly complex technical environment. This individual has extensive host system knowledge, technical expertise, and refined professional skillset to effectively support and improve complex payment related systems issues. This role requires close interaction and consultation with Enterprise Applications teams, IT-Programming, Project Managers, key stakeholders, and strategic vendor partnerships to provide enterprise project implementations, improvement initiatives and business systems support. This position will independently lead deep dive analysis of system health and performance, identify gaps, recommend solutions, and provide multi-level communications on system related information in order to improve systems and processes to achieve/maintain efficiency and high production.
TASKS, DUTIES, FUNCTIONS
1. Participate on projects related to Service Operations payments products and services related to ACH, Checks, Wires, and Item Processing.
2. Participate in other project teams and special projects, perform system testing and enhancement/upgrade validation and act as liaison for the department, as assigned.
3. Develop detailed work plans, schedule, and project estimates.
4. Complete research, analysis and recommendations on system changes, efficiencies, and suggested services from vendors.
5. Independently lead, triage system troubleshooting calls with vendors in relations to payments systems upgrades, implementations, setting changes and issues.
6. Act as a liaison with vendors, business and IT teams to clearly document all issues, consistently follow-up with vendor until the issue is resolved.
7. Provide detailed professional analytics on products and services to Senior Management and project teams as applicable.
8. Assist with RFP cost, benefit analysis and propose responses to the various RFP concerns.
9. Lead, manage, and validate the testing of fixes in various environments prior to production deployment.
10. Provide testing support for both Quality Assurance (QA) and Business User Acceptance Testing (UAT) phases.
11. Manage and ensure final technical and business signoff to release system application into production.
12. Translate business requirements and objectives into system requirements for technical staff.
13. Interpret technical designs and vendor specification documentation.
14. Manage and define large scale, complex projects for the payments teams.
15. Lead in test planning, script documentation and scheduling of unit, integration, functional, QA and user acceptance testing as well as the tracking of issues and resolutions.
16. Oversee the Business Analyst-Payment Operations with implementing and testing project plans as follows:
a) Validate systems and provide testing scripts for the Fiserv Host System and all online applications and any other third party applications/software involved in the project.
b) Provide written updates to management on progress and problem situations.
c) Identify member related and/or system integrity issues and ensure they are escalated to the proper level for immediate resolution. In the case of a member impact, ensure timely communication to management to ensure proper notifications can be disseminated throughout the company.
17. Develop and maintain applicable program documents.
18. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.
19. Develop and maintain working relationships with all levels of management, peers and subordinates, internal and externally with peers and vendors to accomplish credit union strategic goals.
20. Upon completion of project/validation, assist with training as necessary with all levels of staff and management.
21. Perform any other duties or special requests assigned.
PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS
1. Hand-eye coordination required for reading, posting and settling numerous complex general ledger accounts and or account related issues.
2. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment including an adding machine, personal computer, facsimile, copy machines and telephone.
3. Effective oral and written communication skills required to train, make general ledger entries, prepare reports, constructively follow up on member inquiries and perform other related tasks.
4. Makes sound decisions in the absence of detailed instructions.
5. Plans and organizes work with little or no assistance and requires minimal supervision
ORGANIZATIONAL CONTACTS & RELATIONSHIPS
1. INTERNAL: Branch and departmental management and staff, Senior level technical resources, such as Enterprise Application leadership, IT-Programmers and Internal Audit.
2. EXTERNAL: Vendors, government agencies, other industry associations and peers at other financial institutions.
QUALIFICATIONS
1. EDUCATION: Successful completion of High School curriculum is required. Bachelor's Degree preferred or equivalent work experience.
2. EXPERIENCE: Three years or more experience in the analysis and development of Operations products and services, including systems. Two or more years' experience in project participation, including management and coordination of projects preferred.
3. KNOWLEDGE/SKILLS:
• Strong knowledge of the job functions related to ACH, Checking and Wire products and services.
• Strong analytical and problem-solving skills. Ability to use logical reasoning when interpreting facts.
• Ability to make independent, objective observations, examinations, evaluations and recommendations.
• Strong oral and written communication skills.
• Strong time management and organizational skills. Ability to be flexible, multi-task and manage changing priorities.
• Ability to meet project and validation deadlines.
• Strong personal computer skills (Word, Excel, PowerPoint, MS Project). Working knowledge of Microsoft Project.
• Independent work methods, ten key,
• Accurate and timely data entry input needed.
• Experience with Fiserv Data Safe and associated systems required.
PHYSICAL REQUIREMENTS
1. On occasion, ability to endure extended periods of data entry along with combined sitting and mobility throughout the workday.
2. Lifting - daily work and data bindings weighing up to 30 pounds without assistance. Replace paper in printer without assistance.
3. Ability to work with large volume reports.
4. Normal corrected vision range.
5. Normal corrected hearing range. A telephone device to enhance hearing will be provided if needed.
6. Occasionally required to change work hours including working on weekends to accomplish tasks.
7. Occasionally required to work long hours to accomplish tasks.
LICENSES/CERTIFICATIONS
None
THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES.
REV. 3/4/2024
Other details
- Job Family Non-Manager
- Job Function Non-Manager
- Pay Type Hourly
- Min Hiring Rate $74,100.00
- Max Hiring Rate $80,000.00
Apply Now
