Senior Business Analyst (100% Remote)

Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country’s most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services – focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed “A Players” who already align with the company’s core values: Drive, Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions.

• Conduct interviews, surveys, workshops, using various techniques to gather requirements from stakeholders. Analyze requirements to ensure they are clear, complete, and unambiguous.
• Document existing processes and designing improved ones, often with the help of diagrams and flowcharts.
• Define and document user journeys representing interaction scenarios.
• Create and evolve design documentation and artifacts, including workflows, task flows, user flows, site maps, annotated wireframes, functional requirements, functional prototypes and research results.
• Envision and define innovative and effective flows and interaction styles to improve efficiency and user productivity.
• Evaluate potential solutions for feasibility and assessing their impact on the business and existing systems.
• Act as a liaison between the business stakeholders and the IT team to ensure clear communication and alignment of expectations.
• Assist in the implementation of new systems or processes, including training and support for end-users.

Expected Work Products:

• Business Requirements Document (BRD): A detailed description of business needs and the criteria for solution acceptance.
• Functional Specifications: A document that outlines the functionality required to meet the business needs, often including use cases or user stories.
• Technical Specifications: Detailed specifications that IT developers use to design and implement the solution. This could be part of or separate from the Functional Specifications, depending on the organization's methodology.
• Process Diagrams: Visual representations of current and future business processes, using notations like BPMN (Business Process Model and Notation).
• Data Models: Diagrams or documents that describe how data is to be structured and managed within the system.
• Test Plans and Test Cases: Documents that outline how the solution will be tested to ensure it meets the requirements.
• User Manuals/Training Materials: Guides and materials created to help end-users understand and use the new system or process effectively.
• Status Reports and Dashboards: Regular updates on the progress of the project, including any risks, issues, and milestones.

Required Skillset:

• 6+ years’ experience in gathering requirements, business analysis and synthesizing of data in an agile fashion.
• Strong communication skills are required.
• Stakeholder engagement skills are required.
• Knowledge of information architecture.
• Knowledge of responsive design.
• Ability to work independently in an autonomous environment.
• Experience creating user manuals, test plans, test cases.

Desired Skillset:

• Business process modeling notation (preferred)

Education:

• Bachelor’s Degree in a business-related field of study

Clearance Requirements:

• Must be a US Citizen
• Must have an Active Public Trust/MBI clearance or have the ability to obtain one.

Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.
Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.