Address
Form of workOpportunity Overview
Edward Jones is seeking a new team member to be responsible for associate relations functional support serving branch associates, who is service driven and has the ability for some limited travel.
• Work in partnership with leaders and associates to diagnose and resolve a variety of complex issues involving team dynamics in the workplace, ensuring that all employment laws and policies are adhered to and while maintaining firm culture.
• Conduct confidential investigations into complex and sensitive allegations of misconduct regarding employment law and firm policy violations in a thorough, diligent and unbiased manner to protect the interests of the firm and its associates.
• Lead the resolution of various associate relations issues to include determination of disciplinary actions.
• Provide coaching and counseling to leaders on the delivery of performance feedback and, at times, provide that feedback directly.
• Prepare documentation of associate situations in a legally appropriate manner.
• Work with associates to provide support and assistance during times of personal challenge.
• Develop and implement HR programs and activities designed to improve overall morale, job satisfaction, and safety of associates.
Functional Skills:
• The ability to speak and write in a clear, concise and impartial manner when:
Interviewing associates and witnesses to gather facts regarding a case
Conducting complex presentations during HR investigations
Communicating disciplinary action to associates
Participating in unemployment hearings
Responding to inquiries from internal and external legal counsel.
• Strong critical thinking skills to problem-solve complicated employment issues.
• The ability to interpret and enforce firm policies and employment laws.
• The skills necessary to navigate the firm's computer systems.
Additional Considerations: This position is advanced by an in depth knowledge of employment law. It further benefits from a working knowledge of the products and services offered by Edward Jones and an understanding of the firm's structure including the Edward Jones branch model, an understanding of how each of the firm's home office divisions support our branches in serving our clients, and an understanding of the firm's compliance policies.
EEO Statement
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
Company Description
At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 15,000+ branch offices where our more than 7 million clients live and work.
In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors.
Awards and Accolades
Position Requirements
• BS/BA or MS/MBA with Human Resources emphasis or equivalent HR experience preferred.
• PHR/SPHR certification required after hire.
• 5+ years' experience in an increasingly responsible leadership or HR position (with at least 2 years directly involved in associate relations).
Candidates that live within in a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday.
Salary Information
At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:
Edward Jones is seeking a new team member to be responsible for associate relations functional support serving branch associates, who is service driven and has the ability for some limited travel.
• Work in partnership with leaders and associates to diagnose and resolve a variety of complex issues involving team dynamics in the workplace, ensuring that all employment laws and policies are adhered to and while maintaining firm culture.
• Conduct confidential investigations into complex and sensitive allegations of misconduct regarding employment law and firm policy violations in a thorough, diligent and unbiased manner to protect the interests of the firm and its associates.
• Lead the resolution of various associate relations issues to include determination of disciplinary actions.
• Provide coaching and counseling to leaders on the delivery of performance feedback and, at times, provide that feedback directly.
• Prepare documentation of associate situations in a legally appropriate manner.
• Work with associates to provide support and assistance during times of personal challenge.
• Develop and implement HR programs and activities designed to improve overall morale, job satisfaction, and safety of associates.
Functional Skills:
• The ability to speak and write in a clear, concise and impartial manner when:
Interviewing associates and witnesses to gather facts regarding a case
Conducting complex presentations during HR investigations
Communicating disciplinary action to associates
Participating in unemployment hearings
Responding to inquiries from internal and external legal counsel.
• Strong critical thinking skills to problem-solve complicated employment issues.
• The ability to interpret and enforce firm policies and employment laws.
• The skills necessary to navigate the firm's computer systems.
Additional Considerations: This position is advanced by an in depth knowledge of employment law. It further benefits from a working knowledge of the products and services offered by Edward Jones and an understanding of the firm's structure including the Edward Jones branch model, an understanding of how each of the firm's home office divisions support our branches in serving our clients, and an understanding of the firm's compliance policies.
EEO Statement
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
Company Description
At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 15,000+ branch offices where our more than 7 million clients live and work.
In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors.
Awards and Accolades
- 100 Best Workplaces for Millennials in 2022, published Fortune July 2022, Great Places to Work® data as of March 2022. Compensation provided for using, not obtaining, the rating.
- Edward Jones was recognized as one of the Best Workplaces for Millennials by Great Places to Work® and Fortune® magazine. The privately held firm ranked No. 2 overall, in its fourth appearance on the list.
- 2022 Fortune Best Workplaces for Women, published September 2022, research by Great Places to Work®, data as of August 2021. Compensation provided for using, not obtaining, the rating.
- Edward Jones has been named to the 2022 Best Workplaces for Women list by Great Places to Work® and Fortune® magazine, ranking No. 45.
- 2022 Fortune's 100 Best Companies to Work For, published April 2022, research by Great Place to Work®, data as of August 2021. Compensation provided for using, not obtaining, the rating.
- For the 23rd time, Edward Jones has earned a spot on the Fortune 100 Best Companies to Work For® ranking by Great Places to Work® and Fortune® magazine. Edward Jones ranked No. 35 on the prestigious 2022 list.
- 2022 Best Places to Work For LGBTQ+ Equality, Great Place to Work® in partnership with Human Rights Campaign Foundation, published Equity Magazine January 2022, data as of July 2021. Compensation provided for using, not obtaining, the rating.
- Edward Jones scored 100 percent on the Human Rights Campaign Foundation's 2022 Corporate Equality Index (CEI) the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality. The ranking designated Jones as one of the best places to work for LGBTQ+Equality.
Position Requirements
• BS/BA or MS/MBA with Human Resources emphasis or equivalent HR experience preferred.
• PHR/SPHR certification required after hire.
• 5+ years' experience in an increasingly responsible leadership or HR position (with at least 2 years directly involved in associate relations).
Candidates that live within in a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday.
Salary Information
At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:
