Supplier Performance Specialist

The Supplier Performance Specialist will actively manage the suppliers as it relates to Account Management. The daily responsibilities will be managing our customer's feedback platform - investigating issues, responding to feedback, and working with suppliers to maintain and/or improve performance.  This role will involve tracking performance data and building/maintaining supplier relationships. 

Essential Functions

• Crew Feedback:
  • Thorough investigation of customer feedback pertaining to hotel issues, transportation issues, and/or operational matters.
  • Resolve feedback within Client SLA’s
  • Create processes to improve quality of responses and response time
  • Track and analyze concerns and put together action plans to resolve recurring issues with suppliers
  • Build & maintain supplier relationships through calls
  • Hold weekly calls with Account Directors to present analysis & on-going action plans
  • Participate & help prepare Client Quarterly Business Reviews

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

• Fluency in English
• Able to build strong relationships
• Detail-oriented with great organizational skills
• Able to multi-task and work well under strict deadlines in a fast-paced environment
• Excellent interpersonal and integrative negotiation skills
• High problem-solving agility
• Be process & result driven
• Exceptional verbal and written communication skills
• Ability to work with and understand diverse cultures
• An organized self-starter who can work proactively and independently
• Ability to positively present API in customer-facing situations

Required Education and Experience

• Associates and/or Bachelor's degree from an accredited college or university.
• Work experience as a Hotel Front Desk Agent, Receptionist, or similar role required.
• Travel Industry Knowledge
• Strong computer and technical skills in Microsoft Word, Outlook, Teams
• Medium-level Excel & PowerPoint knowledge required

Position Type and Expected Hours of Work

This is a remote position. This is a full-time position, Monday to Friday. Availability to work occasional evening and weekend hours as business needs dictate.

Compensation

$19.50 per hour. This position is a non-exempt position for purposes of federal wage-hour law, which means you will be eligible for overtime pay.

Who We Are

API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you!

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

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