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Form of workBCforward is currently seeking a highly motivated Senior Associate Procedure Writer for an opportunity in Chicago, IL 60603!
Position Title: [Senior Associate Procedure Writer]
Location: [Chicago, IL 60603]
Anticipated Start Date: [04-08-2024]Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.
Expected Duration: [6 months with possible extension]
Job Type: [100% ON-SITE]
Pay Range: [35.00] - [36.55]Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).
Job Description:As a Middle Office Procedure Senior Associate (Business Process Management Senior Associate- Procedures), you will join a Middle Office Global Practices organization that is transforming the framework for CB's Procedure Library content. You will support the writing of CB Middle Office Procedures, annual attestation process as well as periodic change requests. You will interface and collaborate with all levels and functions throughout the business.We are a global, diverse team of employees providing innovative, sustainable solutions to clients every day. Our team's success is possible due to the Four Pillars of Excellence that we hold ourselves to. Our Pillars of Excellence include:1. Thoughtful Partnership - Understand evolving client needs and ensure they're prepared with the right tools, training, and support.2. Quality Work - Resolve issues to the best of our ability.3. Speedy Execution - Act with a shared sense of urgency.4. Continual Innovation - Seek new ways to enhance a client's business. Role Description:- As a Middle Office Procedure Senior Associate (Business Process Management Senior Associate), you will join a Middle Office Global Practices organization that is transforming the framework for CB's Procedure Library content. You will support the transformation of CB Middle Office Procedures, annual attestation process as well as periodic change requests. You will interface and collaborate with all levels and functions throughout the business.
- You should have a passion for improving procedures, as well as simplifying them to improve the employee experience and accuracy to improve the client experience. In addition to supporting the development and management of procedure content, you should be comfortable and capable of managing multiple projects across stakeholders, communicating at their level of analytical or technical understanding.
- This position will be responsible for preparing, reviewing, revising, and developing procedures through partnership with Product Subject Matter Experts and Library Functions Heads to maintain accuracy of content.
- Create, modify, and write standardized procedures, supplemental documents, and process map workflows per business requirements through partnership with Product Subject Matter Experts and Library Functions owners to maintain accuracy of content.
- Continuously ensure that documents are updated, streamlined, maintained- and archived appropriately.
- Maintain ownership of Middle Office Supporting Documents in centralized location.
- Work across organizational boundaries with internal partners to ensure the delivery of quality products and services.
- Build relationships and establish credibility, which is founded on a detailed understanding of operational data and processes.
- Foster an environment of trust with internal partners and their senior management, where issues are escalated, identified, and resolved effectively.
- Required qualifications, skills, and capabilities:
- Strong project management and critical thinking skills.
- Experience developing, writing, and maintaining standard operating procedures.
- Ability to write high-quality procedures in a simple, clear, and concise manner.
- Previous experience adapting to a fast paced, transformative work environment while driving results.
- Excellent interpersonal, influencing, communication and partnership skills.
- Passion for learning new working models, technologies, and industry trends.
- Ability to work with technology teams to help improve user accessibility and interface.
- Motivated and results oriented creative thinker.
- College degree preferred, and / or 6+ years of experience in client service, operations, technology, sales, or portfolio management. Financial services experience is a plus.
- The final officer title and job grade is at the discretion of the firm and will be discussed at the time of offer. It may be different than what is listed on the requisition based on candidate experience level.
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
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About BCforward:Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
Interested candidates please send resume in Word format Please reference job code 220330 when responding to this ad.
