Self-Storage Customer Service

National Storage

Self Storage Customer Service

Join our team at National Storage and be a part of our mission to “be here when life moves you.” We’re a group of friendly individuals passionate about making self-storage experiences as customer friendly as possible. Our company has a focus on delivering top-notch service one storage unit at a time. If you’re looking for an environment where you can grow professionally and help people when life moves them then come check us out.

Benefits package:

• Affordable health insurance plus life insurance coverage provided by the company. And for even more peace of mind, you can choose from dental, vision, accident, GAP, and even pet insurance.
• 7 paid holidays and 2 weeks of PTO in your first year, so you can recharge your batteries.
• Matching 401k Retirement Plan.
• Easy hours and no Sundays so you can find the right balance between work and everything else.
• Annual bonuses and career growth opportunities in field management or at our home office.

Job Description:

You’ll play an important role in our daily operations, working independently across multiple locations. This is an active job with a mix of indoor and outdoor tasks, including:

• Assisting customers and recommending the right storage solution for their needs.
• Keeping our facilities sparkling clean through tasks such as sweeping, mopping, dusting, window cleaning, and light maintenance.
• Required to lift and move up to 35 pounds regularly, and up to 50 pounds occasionally.
• Conduct daily property checks to check on unit availability ensuring each unit is customer-ready.
• Reconciling daily payments and making bank deposits.
• Helping customers stay on top of their payments by making timely follow-up reminder calls.

Qualifications:

We’re looking for individuals that care about helping people. It’s a bonus if you’ve worked in a service-based industry such as retail, fast food, property management, or hospitality.

Company Overview:

National Storage is Michigan’s largest self-storage company, in business for the past 35 years! We were named one of the fastest growing self-storage companies in the country, and we remain proudly family owned and operated out of our HQ in Farmington Hills, Michigan.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER!

All applicants must undergo a background check and have reliable transportation.

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 36 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Application Question(s):

• What is the best of advice you have received?

Experience:

• Self Storage/Hotel Customer Service: 1 year (Required)
• Sales: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person