Customer Service Manager - 3Pl Cold Storage

Cold-Link Logistics is a rapidly growing Warehousing and Logistics Company built on Family Values. Based out of Miami, FL, we are committed to building a great team to serve our customers’ needs with innovative Cold Storage warehousing and distribution solutions.

To support our rapid team and business growth, we are actively seeking an experienced Customer Service Manager at our new food grade temperature-controlled warehouse in Holland, MI. The Customer Service Manager will report directly to the General Manager.

The Customer Service Manager initiates, directs, coordinates and monitors logistics service and support activities that promote the highest levels of Customer Service and Continuous Improvement in our Key Performance Areas: Safety, Quality, On-Time Performance, Productivity, Profitability, and Team Development.

Essential Duties:

• Be a TEAM Player, leading cooperatively with others to meet daily service demands
• Provide primary leadership oversight, accountability, and development of the Customer Service Team, including the Customer Service Account Representatives and the Shipping-Receiving Coordinators
• Create and support a positive, team-oriented work environment and culture
• Initiate, implement and maximize strong Customer Service and inventory management practices, creating, maintaining, and improving Standard Operating Procedures
• Monitor daily and extended Customer Service levels, handling customer requests and concerns in a timely, accurate and professional manner
• Effective lead, coordinate and improve the administrative utilization of the Warehouse Management Systems and other office computer systems, equipment and software
• Oversee assigned financial management activities, including coordination of new accounts set-up, customer billing, cost controls, and maximizing profitability
• Gather, track, report and analyze warehouse/customer activity data and metrics
• Lead and coordinate internal/external customer communications, including team meetings, periodic business updates and account reviews
• Initiate, coordinate and monitor continuous improvement initiatives, including customer surveys, staying current on the latest industry trends and initiatives
• Lead the Customer Service Team to attain the highest levels of customer satisfaction, build and promote good partnerships with all customers and stakeholders

Sills & Requirements:

• Education: Minimum High School diploma. Bachelor's Degree, and/or successful equivalent of professional development in Customer Service and operations support
• 3+ years leadership in Customer Service, experience in a logistics environment
• Proficient in office technical and communications systems, equipment and MS Office applications. Warehouse Management Systems experience strongly preferred
• Effectively communicate verbally, including speaking effectively with individuals and before groups of people.
• Effectively communicate in writing, including concepts and information required for daily business activities. Ability to read and interpret documents such as policies, operating and procedure manuals. Ability to read and write routine reports and business correspondence.
• Effective team leadership style, including problem solving, planning and decision making

Physical Requirements & Schedule:

• Core working hours are Mon-Fri dayshift but in rare emergency situations must be available for team support as needed during evening hours and weekends.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Must have an acceptable driving record according to Company guidelines.
• Ability to be in a multi-temperature warehouse environment with temperatures ranging from outside ambient to -20 degrees F. Cold-Link provides cold weather gear for staff members.

Pay & Benefits:

• Salaried position (based on experience)
• Medical, Dental, Vision, Life, and Disability insurance first of the month after date of hire
• 401(k) & Company matching, after 90 days
• Paid time off & holidays
• Monthly cell phone reimbursement
• Business-related travel expenses paid by Company
• Eligible for discretionary annual performance bonus as decided by management.

More info at www.cold-linklogistics.com.

Cold-Link is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training. Cold-Link makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Job Type: Full-time

Pay: $70,000.00 - $77,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer Service Leadership: 3 years (Preferred)
• Customer Service in Logistics: 3 years (Preferred)
• Warehouse Management System: 3 years (Preferred)

Ability to Commute:

• Holland, MI 49423 (Preferred)

Ability to Relocate:

• Holland, MI 49423: Relocate before starting work (Required)

Work Location: In person