In this role you will be responsible for monitoring, maintaining and testing of Physical Access Control, CCTV, PSIM and Integrated Electronic Systems. This position is maintained at a single on-site work location. Candidates must be flexibility in schedule, neat in appearance, able to communicate professionally with customers and coworkers. Punctuality, attendance, a willingness to learn, and an ability to work well with others are key to success in this role.
Essential responsibilities and activities include but are not limited to:
- Manage physical Security System support to meet service level agreements.
- Analyze physical Security System performance and recommend improvements.
- Resolve complex system issues for physical Security Systems and networks.
- Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation.
- Communicate with customers, manufacturers, vendors, and technical specialists.
- Train system users and other system support personnel.
- Analyze and modify preventive maintenance checklists for system changes.
- Troubleshoot system performance issues and implement corrective actions.
- Perform preventive maintenance actions including system back-ups, error log reviews, database size, and integrity checks.
- Organize and prepare detailed documentation of system performance, including service request records and analysis.
- Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates.
- Perform all duties with minimal direct supervision.
Position / Candidate Requirements
- Education: Computer Science, Engineering Degree or a Related Technical Discipline
- 0-2 Years of Experience with a Bachelor's Degree in Information Technology, Risk Management, Cybersecurity
- 4-6 Years of Experience with an Associate's Degree in Information Technology, Risk Management, Cybersecurity
- 6-8 Years of Experience with a High School Diploma
- Requires two (2) years of experience programming/administrating Access Control Systems
- Requires four (4) years of experience with installation, troubleshooting and testing of security electronics equipment
- Requires minimal travel
- Requires reliable transportation
- Applicants for this position may be required to prove that they have received the COVID-19 vaccine or demonstrate that they have a valid religious or medical reason not to be vaccinated.
Required Progressive Experience:
- Requires System Administrator experience in performing triage on system problems, resolving the system. problems, analyzing system data to prevent problems, implementing new workstations, and system extensions.
- Requires an understanding of Windows patching and vulnerability remediation.
- Requires a basic knowledge of Windows active directory hierarchy and implementation.
- Requires a basic knowledge of large scale networking, VLANS and routing.
- Requires reliable attendance at customer site during work hours required by customer.
- Requires the ability to work flexible shifts that may include occasional nights, weekends and holidays
- Requires a Security Certification
- Have reliable transportation for purposes of getting to and from work.
Desired / Advantageous Qualifications
- Certification\Experience in CCure 9000 Access Control System desired.
- CASP certification, or CISSP certification.
- Certification\Experience in AMAG Access Control System desired.
- Certification\Experience in BOSCH BVMS desired.
- Microsoft SQL Server Query writing and management experience desired.
- Experience troubleshooting and maintaining Microsoft Server (2012, 2016) desired.
- Installation and configuration of operating system software (i.e. Win10/ Win Server 2016) experience desired.
- Experience programming/administrating Access Control Systems of any type desired.
- Experience with installation, troubleshooting, and testing of security electronics equipment desired.
Abilities
- Exposure to computer screens for an extended period of time.
- Sitting for extended periods of time.
- Reach by extending hands or arms in any direction.
- Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
- Listen to and understand information and ideas presented through spoken words and sentences.
- Communicate information and ideas in speaking so others will understand.
- Read and understand information and ideas presented in writing.
- Apply general rules to specific problems to produce answers that make sense.
- Identify and understand the speech of another person.
We offer an excellent benefits package including:
- A competitive salary
- Medical, dental, vision, life, and disability insurance
- Paid-time off
- Tuition reimbursement
- 401k Retirement Plan
- Military Reserve pay offset
- Paid maternity leave
Salary: $69,600 - $111,360