Seasonal Customer Support Specialist

Why We’re Rad (about us):

Rad Power Bikes, America’s largest e-bike brand, is on a mission to get people riding radical electric bikes that are built for everything and priced for everyone. To support this mission we are seeking a Seasonal Customer Support Specialist to join our team.

Seasonal Customer Support Specialists provide broad support by phone and email to customers all over the country. If you have previously provided customer service in a contact center environment, this role is for you!

The salary for this role is $19.00/hour; however, we consider several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, and key skills.

Flexibility around scheduling to include weekends and holidays is required. This great role is available for remote, at home work with occasional travel to Seattle, Salt Lake City or Phoenix for training. This role also requires you to have high speed internet with a wired connection, 100mbps download and 25mbps of upload, and to work in a quiet environment that allows you to use a camera for meeting involvement.

Why You’re Rad (about you):

• 2+ years experience in a contact center environment providing customer service via phone, email and chat
• Previously achieved personal KPIs directly related to contact center metrics including Average Calls per day, Average Tickets per day, CSAT, and Average Handle Time
• Current knowledge of contact center applications including soft phones, ticketing programs, CRM systems, virtual AI/manuals, etc. Bonus points for past experience with CXOne, Shopify, NetSuite, Salesforce, Slack, Google Suite and working in a start up environment.
• Proven ability resolving escalated concerns through impeccable communication skills, creative problem solving and general product knowledge with or without the approval of a Supervisor
• Prior experience self-managing quantity and quality of work either in an advanced support role or remote/WFH setting

Had you been with us last month, you would have:

• Educated customers on bike models and accessories, helping them choose which is best for them.
• Provided escalated assistance with shipping issues and out of stock items
• Answered general questions regarding our return policy, warranty, bike specs, accessories, apparel, store information and more!
• Helped customers place orders for bikes, accessories, parts and merchandise.

Sounding good? Read on to understand what matters most to us:

At Rad we take our company values seriously. They are lived out into everything we do. Our RADICAL values really do frame what our expectations are for each and every team member. We are:

• Results Driven, we aim for success each day and lead the charge towards a sustainable future
• Accountable, we take ownership, bias to action, seek and provide feedback
• Diverse, inclusive of experiences, backgrounds and skills, we value every voice
• Innovators, we challenge ourselves and the status quo, we are original
• Customer driven, completely, we do the right thing for our riders
• Approachable, kind, we collaborate and are always willing to help
• Learners, we grow our skills, we are humble and seek to improve

Does this sound like you? Great! Apply and join us!

Rad Power Bikes is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability, you may contact us at peopleteam@radpowerbikes.com.