Job description
• Lead and develop a WW team of Fraud Prevention experts to drive consistent and high quality execution to analyze and detect fraudulent activities• Be the “Voice of the Customer” by reviewing key performance matrix and driving continuous improvement efforts towards achieving seamless and optimal customer satisfaction that is above industry standards• Develop and manage a robust management system and cadence (weekly, monthly, & quarterly) to streamline operations that is consistent across the different lines of business within AMR while at the same time, ensure day-to-day operations is moving like a well-oiled engine• Champion operational excellence by ensuring flawless execution at all times• Drive efficiency through automation• Ensure we are are balancing capacity and demand • Cultivate a positive and motivating work environment by promoting innovation, teamwork, diversity, inclusion, and focusing on positive employee relationships• Passionately embrace, promote, and drive Apple Cultures and Values to ensure that it is part of the DNA of the team• Build a high performing team that is based on a culture of trust, integrity, respect, collaborations, continual learning, and improvement
Address
Austin, TX
