Scheduling Specialist

Overview
SCHEDULING SPECIALIST
Nuclear Care Partners is seeking a Scheduling Specialist to join our incredible team in Oak Ridge, TN . Our ideal candidate will be a detail-oriented problem solver with exceptional customer service skills and the ability to be flexible and adapt to change. If you have a heart for service and a desire to impact the lives of atomic heroes, please apply today!
WHO ARE WE? Nuclear Care Partners was founded in 2011 by two compassionate nurses with a true devotion for helping former atomic workers get the benefits and care they deserve. Our founding belief holds that these brave men and women- who enhanced our nation's security- deserve kind and compassionate care. As a commitment to quality care, Nuclear Care Partners was the first licensed medical provider-exclusively serving former atomic workers- to receive accreditation from Accreditation Commission for Health Care (ACHC).* Our passion to serve every community in need has led to expansive growth as we serve hundreds of former atomic workers across the nation.
WHAT MAKES US DIFFERENT? Nuclear Care Partners exclusively serves former nuclear weapons workers who are sick due to their workplace exposure. As a medical provider under the Department of Labor's programs, our nurses are paid by the hour and not by the visit. Our nurses and caregivers also enjoy more time and deeper connections with patients. Our nurses help our patients by providing skilled care in the home and assist patients with a variety of things all related to their approved illness. Each patient is unique in their needs, and in turn each RN and CNA has unique responsibilities in caring for their patients.
SHIFTS: Monday-Friday 8:00AM-5:00PM
COMPENSATION/BENEFITS: This position comes with a very competitive pay plan based on experience, location and the market. In addition, this position is benefits eligible (Medical, Dental, Vision, 401K, PTO, and more!)
Responsibilities

• Excellent communication skills, interacting with patients, family members and staff, ensuring patient is receiving superb care and service.
• Must be very detail oriented, completely staffing each patient in advance, and be willing to make adjustments in the moment as needed.
• Ambassador of the organization, weekly check-ins with patients and patient families to determine a change in schedule (different times, days, etc).
• Able to assist in local recruitment efforts when needed. This could include holding a recruitment event locally, or screening candidates when necessary. Works closely with the recruiting team to fill gaps and needs in staffing matrix
• Works under the direction of the branch leader to ensure that all patient visits are scheduled and staff are appraised of their schedules.
• Develops a monthly schedule for 100 employees or more.
• Able to maintain a consistent schedule of caregivers for the patient and a desirable schedule for nurses and aides.
• Manage "On-Call" schedule for the branch, specifically for 24-hour patients.
• Monitor reports of daily nursing hours utilized for the branch.
• Manage call offs, missed visits, and late staff and coordinates with the branch leaders daily/weekly regarding patterns and trends.
• Maintains a pool of staff to fill call off shifts, and handles these situations quickly and effectively. Monitor call off situations to determine if there are problems that need to be resolved.
• Strong computer skills to prepare, change, and update the schedule.
• Reviews the approved time off requests and schedules patients accordingly, to include; vacation, leave of absences and unpaid time off.
• Solve problems quickly, while maintaining the highest level of professionalism and customer service.
• Must be able to be flexible and committed to scheduling, especially when after hours or last minute situations arise.
• Focuses on attention to detail to ensure mistakes do not occurs, that schedules are communicated in a timely fashion and all staff/patients are aware of changes.
• Performs other duties as assigned.

Qualifications

• Associates Degree Preferred
• Minimum 2 years scheduling experience in a clinical or healthcare organization