Client Engagement Scheduling Specialist (Knox)

Help Others, Make a Difference, Save a Life.

Do you want to make a difference in people's lives every day?
Or help people navigate the tough spots in their life?
And do it all while working where your hard work is appreciated?

You have a lot of choices in where you work...make the decision to work where you are valued!

Join the McNabb Center Team as the Client Engagement Scheduling Specialist program today!

The Client Engagement Scheduling Specialist

• This position provides daily response to all incoming calls directed to each location and schedules medication appointments.
• Also provides an exceptional customer service experience on behalf of the center.
• Maintains a professional demeanor bearing in mind that this position makes both the first and last impression on every client.  
• Assumes responsibility for correctly entering all required appointment information on established and new clients into AthenaHealth. 
• Upholds and abides patient confidentiality policies and procedures. 
• Directs clients to the proper facility to assure they receive the assistance needed.
• Maintains schedule for all staff providers.
• Schedule new patient appointments and utilizes Centralized Scheduling Resource Guide Book for scheduling.
• For new patients set up a medical record number for client benefits and retrieves initial data entry information from the phone call.
• Notifies supervisory staff if psychological evaluation is scheduled outside the ten (10) day timeframe.
• Ensures that all JIT (Just in Time) scheduling components are met.
• Completes no call, no show reports on a weekly basis.
• Knowledge of the IAT software, understanding of how to add referral clients into the IAT application.
• Responds to emails, all flags and voicemails within 2 business day.
• Willingly assists in daily work duties when other schedulers are absent.
• Submits timesheet and other paperwork by due date determined by Supervisor.
• Keeps productivity to at least 95% accuracy without errors.
• Attends scheduled meetings without tardiness.
• Ensures the Center's vision for handling the specific workflow is met.

COMPENSATION: Starting salary for this position is approximately $15.20/hr. based on relevant experience and education.

Schedule: Monday-Friday 8:00am until 5:00pm. No weekends or overtime required.

Travel: N/A  

Equipment/Technology:

• Uses computer and headset
• Copier with scanner.
• Desktop phone and general office equipment.
• Also must be comfortable with Windows 13, Excel, and Google Chrome
• Email.
• Timekeeping.
• Documentation in the electronic medical record.

QUALIFICATIONS - Client Engagement Scheduling Specialist

Education: 

• High school diploma or equivalent required. 
• Experience in the area of administrative duties and scheduling preferred.

Experience / Knowledge:

• Must have at least two (2) years of experience in a professional healthcare office environment. 
• Customer service orientation skills required. 
• Must be comfortable with computers, phones and technology.
• Strong communication skills both written and verbal with positive phone manner;
• Strong organizational skills with the ability to handle multiple projects and appropriately prioritize tasks are required.

Physical/Emotional/Social-Skills/Abilities:

• Normal/corrected eyesight. 
• Hearing within normal range.
• Must have mental health competency.
• Able to work in a structured environment.
• Excellent listening skills and maintain a positive rapport with clients as well as co-workers.
• Applicants should be able to exercise sound judgement under pressure.

Location:

• Knox County, Tennessee

Apply today to work where we care about you as an employee and where your hard work makes a difference!

Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.