Scheduling Assistant

Job Summary:
We are seeking a highly organized and detail-oriented Scheduler to join our team.The Scheduling Assistant is responsible for assisting the Field Service Manager in coordination of all services and installations, including projects, warranty and non-warranty service, RMA’s, and other client needs that require operations personnel.

Duties:
· Managing the installation calendar for CDCE’s clients and engineers.

· Managing and dispatching break/fix tickets and installations.

· Resolving customer problems with scheduling, break/fix tickets, and installations.

· Providing support for customers and field support engineers with scheduling and general project management.

· Assigning, managing and closure of work orders for onsite technicians.

· Receiving inbound trouble tickets, installation requests, email and telephone communication from customers and having ongoing communication with them about pending/ongoing installations/projects/trouble tickets.

· Updating staff with inventory records, pull lists and required documentation for installation scheduling.

· Monitoring engineers to achieve timely arrivals on appointments and complete work within allotted time provided to customers.

· Allocating man hours, accounting information and proper inventory manifests to ensure proper billing takes place.

· Collaborate with inside and outside sales team to ensure projects are completed in a timely manner, as well as resolve any client issues.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Bereavement leave
• Dental insurance
• Dependent health insurance coverage
• Employee assistance program
• Family leave
• Flexible schedule
• Health insurance
• Military leave
• Paid jury duty
• Paid sick time
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person