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SalaryWhen you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
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0Work Shift:
Rotating (United States of America) The Scheduler position, working in the Cardiology Department at BIDMC in Boston, MA, will be responsible for scheduling patients undergoing Interventional Cardiology procedures.The Harvard-Thorndike Electrophysiology Institute and Arrhythmia Service at BIDMC is the oldest and largest program of its kind in the region. Staff members were among the pioneers of modern cardiac electrophysiology and continue cutting-edge research. Attracting patients nationally and worldwide, with about 7,000 visits annually in the arrhythmia and pacemaker/device clinics, the service offers advanced diagnosis and treatment modalities, including catheter-based ablation to control or cure a variety of arrhythmias with standard and investigational mapping systems.
The Cardiac Catheterization Laboratories of BIDMC are among the busiest in the world, performing more than 4,000 procedures annually. In addition, more than 30 percent of interventional patients are currently enrolled in research studies for the evaluation of new stents and other technologies.
Job Description:
Essential Responsibilities:
Schedules patients for procedures; post-operative appointments, pre-admission testing, testing, surgery, follow up and wait list process. Notify patients in-person and via mail of scheduled procedures. Ensures all communications are timely and provide complete details of procedure, location, and time and required. Provides patients with information pertaining to testing and surgery.
Maintains multiple applications for scheduling of procedures & collection of patient data. Schedules location of procedure, medical staff & clinical resources. Completes accurate & timely journal entries. Collaborates with both internal & external partners to obtain resources. Maintains physician &/or surgeon's schedule. Registers patient & ensures demographic data is entered accurat
Communicates schedules on a daily basis. Reviews with advisor. Updates staff with revisions. Posts schedules.
Acts as liaison to with internal departments and external resources and agencies.
Coordinates to ensure all paperwork is complete and preauthorization has been obtained. Obtains and processes referrals for procedures.
Required Qualifications:
High School diploma or GED required.
3-5 years related work experience required.
Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
Competencies:
Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
Physical Nature of the Job:
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally.
FLSA Status:
Non-Exempt
