Address
Form of workCook County Offices
Under The President
Administrative Hearings
Auditor
Bureau of Administration
Bureau of Economic Development
Bureau of Finance
Bureau of Human Resources
Bureau of Technology
Facilities
Office of the President
Job Summary
Under general supervision of the Administrative Director for the Department of Transportation and Highways (DOTH), responsible for advanced troubleshooting of PC/office equipment, repair work, equipment deployment, application/OS support and staff training. Receives and tracks internal departmental requests for software updates or technology troubleshooting and provides recommendations leading to coordinating/implementing ultimate technology solution. Assists with leading and facilitating structure across all levels of the organization to deliver valued outcomes to drive business decisions. Analyzes user needs and software requirements to determine feasibility of design within time and constraints. Oversees and manages department's FIELD SYSTEMS staff. Ensures all system interfaces are operational for consistent reliable data transfer between multi-tiered platforms. Develops and directs software system testing and validation procedures, programing, and documentation. Assumes primary responsibility for multiple projects as directed. Performs other related assignments and duties as directed.
Minimum Qualifications
• Graduation from an accredited college or university with a bachelor's degree in Information Systems; Information Technology; Computer Science; Systems Analysis; or Technology Management is required.
• Four (4) years of full-time work experience as a Field Technician is required.
• Current CompTIA A certification is required.
• Experience with Microsoft Office Suite and Windows 10 platform is required.
• Experience with computer technology, installation and configuration of workstation equipment is required.
• Experience with networking essentials and wireless connectivity is required.
• Valid driver's license and proof of automobile insurance is required.
This position is considered a safety-sensitive position. Candidates who are selected to fill safety-sensitive positions must pass a required drug test as part of the pre-employment background check process.
https://www.cookcountyil.gov/sites/default/files/service/drug-and-alcohol-policy.pdf
Candidates who are contacted will be required to produce original required documents (e.g., current driver's license, diploma, school transcript, certifications, etc.) listed on the Notice of Job Opportunity within five (5) days of being extended an offer, in writing, by the Bureau Chief of BHR (or designee). Candidates will be notified of how to submit required documents.
The duties listed are not set forth for purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a job title or those to be performed temporarily outside an employee's normal line of work.
*Degrees awarded outside of the United States with the exception of those awarded in one of the United States territories and Canada, must be credentialed by the World Education Services (WES), Educational Credential Evaluators (ECE) or a National Association of Credential Evaluation (NACES) member organization.
KNOWLEDGE, SKILLS, ABILITIES AND OTHER CHARACTERISTICS
Thorough knowledge of Microsoft Office Suite and Windows 10 platform including familiarity with Apple iOS and Android. Strong knowledge of computer technology, installation and configuration of workstation equipment. Thorough knowledge of networking essentials and wireless connectivity. Skilled in problem-solving with strong attention to detail. Excellent customer service skills and the ability to react diplomatically and patiently to internal and external customers. Excellent follow-up skills paired with the ability to multi-task and determine root causes. Strong written and verbal communication skills coupled with the ability to read, analyze and interpret technical procedures. Strong response time to phone calls, emails and internal customer requests. Adhere to department policies and standards. Ability to prioritize, plan, and organize tasks based upon user requirements. A bility to manage multiple projects utilizing best practices based on departmental priorities. Ability to work independently under minimal supervision in stressful situations and meet deadlines. This position requires travel to all Department of Transportation and Highways buildings including downtown and District facilities.
Physical Requirements
Medium Work
Medium Work involves exerting 20 to 50 pounds of force occasionally or 10 to 25 pounds of force frequently or an amount greater than negligible and up to 10 pounds constantly to lift, carry, push, pull, or otherwise move objects.
The duties listed are not set forth for purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a job title or those to be performed temporarily outside an employee's normal line of work.
VETERAN'S PREFERENCE
When applying for employment with Cook County Government, preference is given in the application process to honorably discharged Veterans who have served in the Armed Forces of the United States for more than 180 consecutive days, or during War Time. To take advantage of this preference a Veteran must:
The Cook County Department of Veterans Affairs can assist you with obtaining a certified DD214 and having it recorded for you at no charge. Please contact veterans.affairs@cookcountyil.gov
VETERAN MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS AT TIME OF INTERVIEW.
Benefits Package
For further information on our excellent benefits package, please click on the following link:
http://www.cookcountyrisk.com/
The County has a hybrid work environment which allows employees telecommuting and flexible scheduling options.
*This position requires successful completion of post-offer tests, which may include a background check, drug screen and medical examination.
Falsification of any information in the application process will result in disqualification, dismissal after hire, and/or placement on the County's Ineligible for Rehire List for a period of two (2) or five (5) years. For current County employees, such falsification may result in discipline, up to and including termination, and placement on the County's Ineligible for Rehire List for a period of two (2) or five (5) years. See Cook County Code of Ordinances, Article II, Sections 44-54 Unlawful Practices Relating to Employees and Employment - Penalty , 44-56 Political Discrimination ; Cook County Employment Plan, Section V.N. Pre-Interview License and Certification Verification ; Supplemental Policy No. 2014-2.13 Ineligible for Rehire List ; and Cook County Personnel Rules 3.3(b) (7) (d)
EEO Statement
Cook County Government is an Equal Employment Opportunity ("EEO") employer. Cook County prohibits illegal discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to race, color, sex, age, religion, disability, national origin, ancestry, sexual orientation, marital status, parental status, source of income, housing status, military service or discharge status, gender identity, genetic information, or any other protected category established by law, statute or ordinance as further defined in Chapter 44. Human Resources, Article II. Personnel Polices, Section 44-53 of the Cook County Code of Ordinances and Chapter 42. Human Relations, Article II. Human Rights, Section 42-35 of the Cook County Code of Ordinances.
NOTE: As an internal candidate, should you be offered the position, salary allocations shall abide by the Cook County Personnel Rules.
*Must be legally authorized to work in the United States without sponsorship.
Social Media Disclaimer
The County's hiring process is governed by the Cook County Employment Plan which prohibits employment actions from being influenced by any Political Reasons or Factors for Non-Exempt Positions. The advertisement of this position by any individual does not constitute an offer or promise of employment, promotion, or any other employment action and shall not influence the County's hiring decision. Cook County officials and employees who become aware of or receive a complaint that involves an allegation of Political Reasons or Factors being considered in the hiring process of Non-Exempt positions are obligated to refer the complaint to the Cook County - Office of the Inspector General. If the Cook County Inspector General sustains allegations of Political Reasons or Factors being considered, Cook County will disqualify the Applicant or Candidate from consideration for employment and disciplinary action will be imposed on any involved Cook County employees, if applicable.
Under The President
Administrative Hearings
Auditor
Bureau of Administration
Bureau of Economic Development
Bureau of Finance
Bureau of Human Resources
Bureau of Technology
Facilities
Office of the President
Job Summary
Under general supervision of the Administrative Director for the Department of Transportation and Highways (DOTH), responsible for advanced troubleshooting of PC/office equipment, repair work, equipment deployment, application/OS support and staff training. Receives and tracks internal departmental requests for software updates or technology troubleshooting and provides recommendations leading to coordinating/implementing ultimate technology solution. Assists with leading and facilitating structure across all levels of the organization to deliver valued outcomes to drive business decisions. Analyzes user needs and software requirements to determine feasibility of design within time and constraints. Oversees and manages department's FIELD SYSTEMS staff. Ensures all system interfaces are operational for consistent reliable data transfer between multi-tiered platforms. Develops and directs software system testing and validation procedures, programing, and documentation. Assumes primary responsibility for multiple projects as directed. Performs other related assignments and duties as directed.
Minimum Qualifications
• Graduation from an accredited college or university with a bachelor's degree in Information Systems; Information Technology; Computer Science; Systems Analysis; or Technology Management is required.
• Four (4) years of full-time work experience as a Field Technician is required.
• Current CompTIA A certification is required.
• Experience with Microsoft Office Suite and Windows 10 platform is required.
• Experience with computer technology, installation and configuration of workstation equipment is required.
• Experience with networking essentials and wireless connectivity is required.
• Valid driver's license and proof of automobile insurance is required.
This position is considered a safety-sensitive position. Candidates who are selected to fill safety-sensitive positions must pass a required drug test as part of the pre-employment background check process.
https://www.cookcountyil.gov/sites/default/files/service/drug-and-alcohol-policy.pdf
Candidates who are contacted will be required to produce original required documents (e.g., current driver's license, diploma, school transcript, certifications, etc.) listed on the Notice of Job Opportunity within five (5) days of being extended an offer, in writing, by the Bureau Chief of BHR (or designee). Candidates will be notified of how to submit required documents.
The duties listed are not set forth for purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a job title or those to be performed temporarily outside an employee's normal line of work.
*Degrees awarded outside of the United States with the exception of those awarded in one of the United States territories and Canada, must be credentialed by the World Education Services (WES), Educational Credential Evaluators (ECE) or a National Association of Credential Evaluation (NACES) member organization.
KNOWLEDGE, SKILLS, ABILITIES AND OTHER CHARACTERISTICS
Thorough knowledge of Microsoft Office Suite and Windows 10 platform including familiarity with Apple iOS and Android. Strong knowledge of computer technology, installation and configuration of workstation equipment. Thorough knowledge of networking essentials and wireless connectivity. Skilled in problem-solving with strong attention to detail. Excellent customer service skills and the ability to react diplomatically and patiently to internal and external customers. Excellent follow-up skills paired with the ability to multi-task and determine root causes. Strong written and verbal communication skills coupled with the ability to read, analyze and interpret technical procedures. Strong response time to phone calls, emails and internal customer requests. Adhere to department policies and standards. Ability to prioritize, plan, and organize tasks based upon user requirements. A bility to manage multiple projects utilizing best practices based on departmental priorities. Ability to work independently under minimal supervision in stressful situations and meet deadlines. This position requires travel to all Department of Transportation and Highways buildings including downtown and District facilities.
Physical Requirements
Medium Work
Medium Work involves exerting 20 to 50 pounds of force occasionally or 10 to 25 pounds of force frequently or an amount greater than negligible and up to 10 pounds constantly to lift, carry, push, pull, or otherwise move objects.
The duties listed are not set forth for purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a job title or those to be performed temporarily outside an employee's normal line of work.
VETERAN'S PREFERENCE
When applying for employment with Cook County Government, preference is given in the application process to honorably discharged Veterans who have served in the Armed Forces of the United States for more than 180 consecutive days, or during War Time. To take advantage of this preference a Veteran must:
- MEET THE MINIMUM QUALIFICATIONS FOR THE POSITION.
- IDENTIFY THEMSELVES AS A VETERAN ON THEIR EMPLOYMENT APPLICATION BY ANSWERING YES TO THE QUESTION "Are you a military veteran?"
- ATTACH A COPY OF THEIR DD 214, DD 215 or NGB 22 (NOTICE OF SEPARATION) AT TIME OF APPLICATION FILING. IF YOU HAVE MULTIPLE DD 214S, 215S, OR NGB 22S, PLEASE SUBMIT THE ONE WITH THE LATEST DATE. COAST GUARD MUST SUBMIT A CERTIFIED COPY OF THE MILITARY SEPARATION FROM EITHER THE DEPARTMENT OF TRANSPORTATION (BEFORE 911) OR THE DEPARTMENT OF HOMELAND SECURITY (AFTER 911).
The Cook County Department of Veterans Affairs can assist you with obtaining a certified DD214 and having it recorded for you at no charge. Please contact veterans.affairs@cookcountyil.gov
VETERAN MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS AT TIME OF INTERVIEW.
Benefits Package
- Medical, Dental, and Vision Coverage
- Basic Term Life Insurance
- Pension Plan and Deferred Compensation Program
- Employee Assistance Program
- Paid Holidays, Vacation, and Sick Time
- You May Qualify for the Public Service Loan Forgiveness Program (PSLF)
For further information on our excellent benefits package, please click on the following link:
http://www.cookcountyrisk.com/
The County has a hybrid work environment which allows employees telecommuting and flexible scheduling options.
*This position requires successful completion of post-offer tests, which may include a background check, drug screen and medical examination.
Falsification of any information in the application process will result in disqualification, dismissal after hire, and/or placement on the County's Ineligible for Rehire List for a period of two (2) or five (5) years. For current County employees, such falsification may result in discipline, up to and including termination, and placement on the County's Ineligible for Rehire List for a period of two (2) or five (5) years. See Cook County Code of Ordinances, Article II, Sections 44-54 Unlawful Practices Relating to Employees and Employment - Penalty , 44-56 Political Discrimination ; Cook County Employment Plan, Section V.N. Pre-Interview License and Certification Verification ; Supplemental Policy No. 2014-2.13 Ineligible for Rehire List ; and Cook County Personnel Rules 3.3(b) (7) (d)
EEO Statement
Cook County Government is an Equal Employment Opportunity ("EEO") employer. Cook County prohibits illegal discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to race, color, sex, age, religion, disability, national origin, ancestry, sexual orientation, marital status, parental status, source of income, housing status, military service or discharge status, gender identity, genetic information, or any other protected category established by law, statute or ordinance as further defined in Chapter 44. Human Resources, Article II. Personnel Polices, Section 44-53 of the Cook County Code of Ordinances and Chapter 42. Human Relations, Article II. Human Rights, Section 42-35 of the Cook County Code of Ordinances.
NOTE: As an internal candidate, should you be offered the position, salary allocations shall abide by the Cook County Personnel Rules.
*Must be legally authorized to work in the United States without sponsorship.
Social Media Disclaimer
The County's hiring process is governed by the Cook County Employment Plan which prohibits employment actions from being influenced by any Political Reasons or Factors for Non-Exempt Positions. The advertisement of this position by any individual does not constitute an offer or promise of employment, promotion, or any other employment action and shall not influence the County's hiring decision. Cook County officials and employees who become aware of or receive a complaint that involves an allegation of Political Reasons or Factors being considered in the hiring process of Non-Exempt positions are obligated to refer the complaint to the Cook County - Office of the Inspector General. If the Cook County Inspector General sustains allegations of Political Reasons or Factors being considered, Cook County will disqualify the Applicant or Candidate from consideration for employment and disciplinary action will be imposed on any involved Cook County employees, if applicable.
