Job Title:
Salesforce Developer-Einstein BotJob Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive companies from around the world to future-proof their business and stay ahead of the competition and customer expectations.This is a Salaried Full-time-REMOTE position.
Responsibilities:
- Salesforce Developer for Service Cloud with deep chatbot experience.
- The ideal candidate will have Salesforce Service Cloud experience with numerous enterprise project deployments.
- You will also have experience implementing Einstein Bots and other chatbot technologies.
- Your experience covers a strong knowledge of Salesforce ecosystem, and business acumen, processes, agile methodology, data management and integrations to meet client goals
Qualifications:
- A proven Salesforce professional with multiple full lifecycle Service Cloud implementations and have 5+ years of experience working with Salesforce
- Strong chatbot knowledge and integrations with other systems
- Proven experience in overseeing the technical direction, development, and implementation of Salesforce software solutions
- Ability to configure and customize Service Cloud components, including cases, knowledge base, workflows, and reports, to optimize customer service processes.
- Ability to comprehend client requirements and provide the technical solutions
- Effectively work with other developers to accomplish Salesforce project deliverables
- Experience in Apex, Lightning and Lightning Components development
- Strong knowledge of AGILE/SCRUM Processes
- Multi-technology background
Education:
- Bachelor’s degree in computer science, or related field or equivalent experience
- Salesforce.com Certified Administrator
- Salesforce.com Certified Platform Developer I
- Salesforce.com Certified Platform Developer II, preferred
- Service Cloud Consultant certification would be an asset
#ConcentrixCatalyst
Location:
USA, NE, Work-at-HomeLanguage Requirements:
Time Type:
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
- English
- Spanish
To request a reasonable accommodation please click here.
If you wish to review the Affirmative Action Plan, please click here.