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Form of workWe are CyberFortress - The Recovery People
CyberFortress is a global company that makes it simple to rapidly and reliably backup and recover any data to prevent damage to the business. Data is stored in secure, geo-redundant facilities, and our suite of solutions enables our data recovery experts to create a custom, comprehensive solution for any size organization. Whenever a customer needs data recovery, they receive personalized support from a human being every hour, of every day, of the year. For more information visit our website: https://www.cyberfortress.com.
About the Role:
As a Salesforce Administrator, your day-to-day duties involve configuring and maintaining the software so CyberFortress can maximize its workflow and achieve its business goals. It's a role that requires excellent versatility, combining all the traits of a savvy business guru with a technical specialist. You must be familiar with using Salesforce's native tools to create, integrate, and maintain high-performing dashboards that can be tailored to business needs. You will be expected to ensure the backend functions properly, be able to translate a user-friendly, customizable, and accessible dashboard, provide on-going technical support for all members of the team, and finally, have a firm grasp of the trends affecting the industry. You'll need a calm head with a knack for problem-solving, as well as the ability to communicate effectively with your team.
Responsibilities:
- Administering the Salesforce platform
- Engaging with end users to grasp business necessities, thus allowing the most effective solutions to issues
- Providing technical assistance to end-users, along with holding training sessions on user adoption
- Managing the implementation process for Salesforce modules as the business adopts them
- Maintaining a high level of customer satisfaction by providing prompt and accurate responses to customer inquiries
- Serving as the primary point of contact for all Salesforce-related questions, issues, and requests
- Handling customer concerns in a professional and courteous manner, escalating to management when necessary
- Configuring and maintaining Salesforce user accounts, permissions, and security settings
Qualifications:
- Salesforce Administrator certifications preferred
- Bachelor's degree in relevant field
- Three-to-five years of experience with Salesforce customizations and data mitigation
- Extensive experience as a business systems analyst
- Fully efficient in custom record types, fields, forms, roles, permissions, page layouts, searches, reports, and the Salesforce data model
- Can demonstrate experience with CRM or ERP systems
- Exception oral and written communication skills
- Strong problem-solving skills, and analytical thinking is required
CyberFortress Core Values:
Our core values aren't just words on a page. They form the foundation of how we operate as individuals and a company.
- People First: We provide the opportunity for everyone to do meaningful work with people they love to work with.
- Humble and Driven to Results: We “roll up our sleeves” and are willing to pitch in when and where it is needed.
- Why and What's Next: We let curiosity continue to ask the next question until we have a clear picture of a great outcome.
- Act on the Truth: We speak up, get to the facts of the situation, and make the hard decisions in a healthy way.
Our Commitment to a Total Rewards Package:
All work and no play is no way to live. At CyberFortress, we believe in fair pay and fair play. That means we pay competitive salaries and make sure that everyone has plenty of time for life, family and friends outside of the office.
- Competitive salary
- Company paid benefits such as Healthcare, Dental, Vision, Disability, and Life
- Generous 401k matching
- Paid time off
- Volunteer time off
