Salesforce Administrator

BioLife Solutions is repeatedly named one of Washington’s 100 Best Companies to Work For, a list curated by Seattle Business Magazine. We welcome you to apply to join our dynamic, high-energy team. Here you will find a performance-based, family-oriented environment where authentic communication and treating colleagues with respect are required. Our employees receive a competitive benefits package, which includes generous company stock awards and a 401k matching program.

BioLife Solutions is a leading developer, manufacturer and supplier of class-defining cell and gene therapy bioproduction tools and services. Our solutions facilitate basic and applied research and commercialization of new therapies by maintaining the health of biologic source material and finished products during manufacturing, storage, and distribution. Our solutions offer commercial companies and clinical researchers significant improvement in shelf life and post-preservation viability and function of biologic materials. Our tools portfolio includes our proprietary, serum-free and protein-free, fully defined CryoStor® freeze media and HypoThermosol® shipping and storage media, ThawSTAR® family of automated, water-free thawing products, evo® cold chain management system, and Custom Biogenic Systems high-capacity storage freezers. Services include SciSafe biologic and pharmaceutical materials storage. For more information, please visit: www.biolifesolutions.com.

General Summary and Purpose:
The Salesforce Administrator I will play a vital role at BioLife Solutions by developing and supporting solutions to business
problems within the Salesforce platform at BioLife. This person has a strong understanding of the Salesforce platform and
can quickly understand both its current configuration and BioLife’s business objectives in order to quickly identify and
implement areas for improvement. The Salesforce Administrator I will own all aspects of user management including
support tickets, training, and providing solutions to deliver excellent support to BioLife’s internal customers.

Duties and Responsibilities:

• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions,
  public groups, OWD, sharing rules
• Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields,
  page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards,
  and reports.
• Sandbox environment management.
• Identify unused or underutilized platform features.
• Data management to improve Salesforce data quality, implementing rules and automation as needed
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimize
• Triage and efficiently resolve internal customer support tickets.
• Monitor and improve user adoption
• Conduct new user and ongoing user training and develop user guides as needed.
  Other Duties:
  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or
  responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Requirements:

• Strong Salesforce product knowledge and at least 1+ years of Salesforce Administration hands-on experience with
  Sales and/or Service Cloud.
• Certified Salesforce Administrator
• Experience in a SOX controlled environment, specifically with change management and process controls.
• Strong time management skills: ability to manage multiple projects to deadline.
• Excellent written and verbal communication skills.
• Experience translating user requirements into technical solutions.
• Experience resolving user support requests.
• High School Diploma/GED

Job Specifications:

• Experience with CPQ.
• Demonstrates a desire for personal/professional development.
• Experience with integrating third party applications.
• Bachelor’s or associate degree with equivalent experience preferred

BioLife Solutions is an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

BioLife Solutions provides a substance-free workplace, and all offers of employment will be contingent on opiate drug test and background check.

The US base salary range for this position at full-time is $65,000 - $85,000 per year. Our salary ranges are determined by position, level, location, and market competitive benchmarks. Individual pay within a level is determined by work location (including geographic pay zone region), job related skills, experience, education, and training.

The BioLife Solutions total rewards program includes, but is not limited to medical, dental, vision, 401K with generous match, life and disability insurance as well as time off programs of Vacation and Sick time. Additionally, we believe in our team members sharing the success of our business and therefore we provide stock equity grants as a part of our total rewards package.