Job Description
Location: Austin, TX
Duration: 3 months
Contract Type: W2 only
Pay Rate: $43.00 - $43.97/Hour
Key responsibilities:
- The Account Manager will ultimately be responsible for seller success leading to meaningful improvement in our seller satisfaction scores by driving partnerships and providing seller support.
- This individual will be the heart of the seller community, engaging daily with top sellers, mapping out seller optimization and support plans, attending tradeshows and events while building out seller-level metrics for success and reporting out weekly, monthly, and quarterly.
- Develop an excellent understanding of key sellers’ business operations and current strategies and utilize those insights to find and deliver growth opportunities.
- Responsible for optimizing seller accounts, uncovering pain points and to root cause opportunities to achieve strong business results.
- Scaling up top seller activities by providing constructive business consultation and key guidance.
- Work collaboratively with internal and external resources, inclusive of trust & safety, product management, marketing, advertising, and business development teams to meet business targets.
- Provide project management experience defining objectives and outlining tasks to support seller’s needs.
- Lead annual account planning processes to design the strategy for each seller’s success including financial health metrics and financial reporting with tracking necessary to achieve.
- Dive deep into the seller’s business to understand the key levers/drivers impacting performance and report out on those metrics regularly.
Preferred Qualifications:
- At least 3 - 5 years working experience in category management or account management role.
- Strong background in driving results through business development and relationship management.
- Effective communication skills and highly self-motivated to drive overall results.
- Solid cross functional partner with problem solving mindset.
- Basic presentation and quantitative skills.
- Experience cultivating relationships with external partners.
- Ability to travel.