Address
Form of workJob Description
Position: Account Manager
Package: Negotiable
Location: Houston, US
The Company:
Our client is a rapidly growing, early stage startup out of New Zealand who are continuing expansion in the US. They are providing a revolutionary streaming service to the funeral industry to increase the ability for family and friends to virtually attend services where travel and time restrictions may prohibit physical attendance. Even before COVID-19, this demand for virtual streaming in the industry was rapidly growing, and after extremely rapid growth through the pandemic, they are continuing to disrupt the funeral streaming space.
Role Description:
Management of current customers to ensure a positive user experience and value for them and grow revenue for the business.
Primary Outcomes:
Package: Negotiable
Location: Houston, US
The Company:
Our client is a rapidly growing, early stage startup out of New Zealand who are continuing expansion in the US. They are providing a revolutionary streaming service to the funeral industry to increase the ability for family and friends to virtually attend services where travel and time restrictions may prohibit physical attendance. Even before COVID-19, this demand for virtual streaming in the industry was rapidly growing, and after extremely rapid growth through the pandemic, they are continuing to disrupt the funeral streaming space.
Role Description:
Management of current customers to ensure a positive user experience and value for them and grow revenue for the business.
Primary Outcomes:
- Constantly drive customers toward 100% usage of the platform.
- Consulting with key customer contacts to facilitate service value.
- Proactivity around upselling, partnership connection opportunities, referrals, etc. Ability to do so in every opportunity possible and leave no stone unturned.
- Skilled with analyzing stats to optimize interactions -- looking for trends and anticipating them with other customers.
- Run a reiterative customer training, awareness and support program.
- Actively seek customer introductions and testimonial opportunities.
- Identify, resolve or escalate quality and user-related issues.
- Attention to detail in documentation and maintenance of accurate and timely data across all internal systems including HubSpot.
- Internal and customer reports that highlight activity and value.
- Assistance with accounts payable where required.
- Have demonstrated ability to take resources available and create a path that is effective -- and then be able to pivot if things stop working.
- Ability to think quickly and creatively when speaking with clients.
- Understanding of how a ticketing system works and when things need to be escalated immediately vs just placing an SLA.
- Customer obsessed - gain thorough understanding of customer nuances and have a tailored approach to every interaction.
- Preferably has worked remotely before.
