Sales Support Specialist (90% Remote)

Job Title:Sales Support Specialist

Location: Must to be local to the Burlington, MA or St. Louis, MO areas (for onsite training)

Job Type: Contract with opportunity to be hired on

Pay Rate: $22.00/hr.

Job Description:

At MilliporeSigma the Sales Support Specialist will be the single point of contact in a high-energy, dynamic, and exciting team environment passionate about delivering a better customer experience for our sales teams. This position will be office-based or hybrid.

· Provide dedicated, specialized back-office support enabling the Sales Team to focus on selling

· Provide customer concern support of critical business issues and solves situations related to orders, shipments, or other customer-related matters

· Provide support to North America Customers and Business Partners with pre-and post-Sales Support via Specialty Business Sales Support, Customer Excellence Effectiveness, Technical Service, Cash Collections and Customer Care functions

· Take ownership of all customer interactions to ensure outstanding service of order placement, order status, and customer complaint issues

· Enter internal and external customer orders and quotations received via all sales channels

· Take on situations regarding orders, shipments, or other customer-related matters and investigate, process, and record lost or damaged orders, non-product complaints, credit and/or rebill requests

· Use SAP and other customer service applications that house customer information, policies and procedures

· Produce work that is well executed, accurate, and attentive to detail

· Adapt quickly to frequently changing applications and departmental and divisional policies and procedures.

· Act as a role model of MilliporeSigma’s values and best-in-class business practices

· Interact extensively in a team environment with peers, supervisors and managers to assist one another with orders and information

· Demonstrate strong interpersonal communication and written skills, proactive problem-solving skills

· Multitask effectively on various tasks throughout the day

Who You Are:

Minimum Qualifications:

· High School Diploma or GED

· 2+ years of customer service and or Sales Support experience

Preferred Qualifications:

· Associates Degree or higher

· 1+ year of experience in a call center environment

· Knowledge of SAP systems, and/or Salesforce

· Utilization of ERP software and internet tools; intermediate Microsoft Office experience

· Excellent listening and telephone communication skills

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

Job Types: Full-time, Contract, Internship

Pay: $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 3 years (Preferred)
• Microsoft Office: 3 years (Preferred)
• SAP: 2 years (Preferred)
• Salesforce: 2 years (Preferred)
• Order entry: 2 years (Preferred)

Language:

• English (Required)

Work Location: Remote