AddressSales Support Engineer, 2-Stroke
Wärtsilä Parts and Field Service is now looking for an enthusiasticSales Support Engineerto join our skilled team in Ft. Lauderdale, FL USA or Rio de Janeiro, Brazil.
Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that approximately 90% of world trade is carried by sea?
We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?
What will you be doing?
As a Sales Support Engineer, you will be responsible for assisting the Sales team in developing business strategies which drive growth and profitability, support sales performance through providing steady flow of new leads and opportunities and leverage high level customer experience in accordance with the strategy, action plan and business needs. Remote work is available for qualified candidates.
This position reports to the General Manager Area Sales.
Wärtsilä, a SMART technology company, is seeking the ideal candidate to join our fast- paced, high performance Field Service Operations coordination team (AMER). Candidates are expected to display a high level of critical thinking and reasoning skills, identify as high performers, as well as being self-motivating.
Duties and Responsibilities:
- Preparation of sales proposals and supporting presentation material and documents for Spare Parts, Field Service and support B & C class projects where applicable.
- Determination, review and approval of the calculated margin and proposal risk.
- Support in presenting and explaining proposals to Customer.
- Building of sales funnel e.g. through maintenance planning and dry-docking dates.
- Assist in coordinating internal and external promotion of solutions and success-stories.
- Consistently and effectively use CRM to document regular sales opportunities/account activity, customer information, opportunity tracking, quotations, account development, sales funnel forecasting, and coordinate required sales activities.
- Approval of offers within approval guidelines.
- Use of data and analytics to identify new opportunities and team performance.
- Manage and maintain internal and external relationships, focused on achieving company targets.
- Facilitate good collaboration with key stakeholders throughout the delivery chain (Sales, Lifecycle Support, Agreements, Technical Service).
- Contribute to the annual budget preparation and sales and service forecast evaluations.
Main Requirements:
- Bachelor’s degree in engineering, or technical university or 5–10 years of equivalent work experience in a technical service-minded organization is desired.
- 3-5 years of experience in the field of service, service sales or technical sales of marine diesel engines preferred.
- Service management skills and/or experience with coordinating service teams is required.
- Experience within a Mechanical/Maritime environment organization with an international scope is seen as an advantage.
- Good organizational skills with the ability to manage and prioritize multiple independent tasks, including but not limited to forecasting and CRM tool management.
- English language proficiency (Spanish and/or Portuguese considered as plus).
- A strong ability to work in a team, independent work, innovative thinking and a good understanding of processes are among your personal strengths.
As an ideal candidate, we expect you to have:
- High integrity
- Passionate about people
- Customer focus
- Strong focus on quality and safety
- Excellent communication skills (verbal and written) in languages needed to support the team
- Good negotiating skills
- Strong organizational skills
- Team player mindset
- Ability to lead persons of different cultural backgrounds
- Good understand of profit and loss and cost to serve
Successful applicants must be authorized to work in the USA or Brazil without sponsorship.
Travel Requirements:
This position requires a 20% travel commitment, encompassing both domestic and international, including onshore and offshore locations. The role demands adaptability to varying travel demands, with an expectation of extended periods away from the primary work location. Prospective candidates should be prepared to fulfill these travel obligations as an integral aspect of the position's responsibilities.
Why you & us?
Wärtsilä North America values our employees. We offer a competitive salary and comprehensive benefits package. Wärtsilä North America is an EOE/AA employer.
Contact & next steps:
Does this sound like the job for you? If yes, we hope to hear from you before the application deadline by submitting your application in our Career portal. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to the same time zone. We aim to keep you informed along the way.
Last application date: 31/03/2024
At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.
This is Wärtsilä
Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,000 professionals, in more than 200 locations in 68 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.
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