R&D Technical Sales Support Engineer

The R&D Technical Sales Support Engineer works within our Research and Development team and uses their technical and sales skills to provide support to clients and sales team regarding Paragon Films products, appropriate applications and equipment needs. This role collaborates heavily with Sales and National Accounts Reps to provide exceptional customer experience to all clients. This role will also work closely with the R&D team and Quality team to further departmental and company initiatives.
RESPONSIBILITIES/ESSENTIAL FUNCTIONS:

• Trains for each position within the plant production department through a rotational program gaining expert level of knowledge of each role and its functional tasks while working side by side with production employees.
• Learns and provides quality suggestions for improving efficiency and maximizing operational efforts.
• Gains a thorough understanding of quality standards, applies those standards while in rotational program on the production floor and providing leadership to others through demonstrating quality expectations.
• Gains an in-depth understanding of Safety Procedures and guidelines, providing leadership regarding Safety procedures while on the production floor, acts as a resource to other employees regarding safety matters.
• Develops knowledge of business operations gaining a basic understanding of budgeting and cost factors associated with production.
• Maintains proficiency with the computer programs and procedures used to process test rolls of film to ensure quality standards are being met while demonstrating a clear understanding of the testing process and the impact of continuous testing to the end user.
• Assists in testing and evaluation of product development projects.
• Conduct and manage Competitor Film testing and baseline against Paragon Products
• Conduct and manage Customer Projects including film evaluation and packaging solutions.
• Collaborate with National Accounts Team to manage and direct workflow of all containment analysis test done at National Account and MLA locations.
• Work closely with the sales team to review competitive film offering, customer needs, and specify the best film to execute the sale at customer location.
• Manage all customer technical requests. specifically, customer technical questionnaires and surveys submitted to the Marketing Department.
• Manage the CAT Tool and database of customer film analysis done for all customers. Data to be used to determine future positioning of product in Paragon's portfolio film offering.
• Assist selling team in communication Paragon's unique abilities with customers technical and engineering teams.
• Provide support to Quality team through on-site customer complaint investigation.
• Troubleshoot film performance and packaging equipment issues on-site with customers.
• Communicate findings to quality team and help improve customer service through communication with end users and distributors.

Requirements
REQUIRED QUALIFICATIONS:
KNOWLEDGE/SKILL/ABILITY

• An ability to understand and analyze sales performance metrics and engineering conc.epts
• Solid customer service attitude with excellent negotiation skills.
• Available to travel within all regions of the US as needed; requires air travel and driving travel.
• Well organized, ability to prioritize and self-motivated.
• Strong communication and interpersonal skills; with ability to communicate with C-Suite leadership.
• High level attention to detail and problem-solving ability.
• The ability to adapt to fast paced, rapid changes. Ability to juggle multiple tasks and handle unexpected delays or events while maintaining constant attention to detail.
• Practice and promote teamwork and servant leadership style within the organization.
• High level of dependability regarding attendance and punctuality.
• Practice and promote teamwork within our organization, at all levels.
• Ability to interact with and engage with diverse personalities through tactful, mature, and flexible communication and relationships.
• Ability to demonstrate sound judgement while adapting to fast paced environment and rapid changes.
• Able to effectively manage multiple tasks and manage unexpected delays or events while maintaining constant diligence.
• Strong organizational skills combined with critical thinking skills while recognizing and supporting the organization.
• Elevated level of dependability regarding attendance and punctuality.
• Understanding and ability to communicate using the English language in both written and spoken form or willingness to take ESL classes.
• Basic mathematic skills.

PREFERRED EDUCATION REQUIREMENTS

• Bachelor's Degree in Engineering or Marketing.
• Two years of engineering or Technical Sales experience within a manufacturing environment

PHYSICAL JOB REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Ability to bend, stoop, twist at the waist, squat as is required of office environment.
• Ability to sit, use hands to finger, handle or feel, reach with hands and arms.
• Ability to safely and independently navigate a production floor, lab or warehouse facility through the use of sight and hearing.
• Ability to perform basic manual dexterity tasks, typing, dialing, writing, stapling, etc. as required to utilize office equipment.
• Ability to climb stairs.
• Ability to regularly lift up to 5lbs.
• Ability to occasionally lift up to 10lbs.
• Ability to rarely lift up to 50lbs.
• Ability to sit for duration of flights or long car rides as well as have the capability to travel via airway and/or vehicular travel.
• Ability to understand and communicate verbally.
• Ability to meet requirements of and utilize PPE when required.

ENVIRONMENTAL CONDITIONS: The worker is not substantially exposed to adverse environmental conditions but could be exposed to warmer temperature environments such as a warehouse or production floor. (Typical office/administrative work environment.)
SPECIAL JOB DIMENSIONS: Requires adherence to deadlines and project completion deadlines with ability to travel within a range of 20-80% of the time depending on business requirements. Travel needs will fluctuate.