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SalaryMercedes Benz of Burlington, part of the Lyon-Waugh Auto Group, is searching for an individual to join our diverse team as a Sales Support Administrative Assistant. Our ideal candidate will be positive, friendly, and passionate about providing exceptional customer care to our clients. In return, you will be part of a dynamic company that provides our people with support, career advancement opportunities and great benefits.
If you are looking to build a future in retail automotive or are curious to learn more about our exciting industry, reach out to Lyon-Waugh today!
Schedule: Monday-Friday 8:30am-5pm
Pay Rate: $21/hr.
What you will do:
Administrative Tasks:
- File preparation for vehicle sales and dealer exchanges.
- Record keeping of vehicle sales and purchases
- Preparing various statistical reports on sales, stock, orders and management.
- Assistant the Sales Manager in organizing and planning dealer swaps, together with the sales manager.
- Other tasks as prescribed by management
- Prepare vehicles sold for delivery or pick-up
- Assist in delivering vehicles to client, ensuring that they understand their functional features, warranty and required documentation
- Introduce clients to the service department Sprinter team
- Arrange the first check-up appointment with the after-sales department.
- After delivery, follow up on accessories, documents or other special requests promised to customers, in order to ensure that all customer expectations are met.
- Contact clients within 48 hours of the sale to ensure that they are satisfied, to resolve any possible problems and to ask for referrals.
- Follow-up with clients who did not make a purchase within 24 hours of their visit
- Seize business opportunities. Solicit and search for new clients on a regular basis, making maximum use of various prospecting tools.
- Takes part in social/business activities when needed.
What you need to be successful in this role:
- Minimum age of 18
- Valid Driver's License & clean driving record
- Must be comfortable driving a commercial van
- Previous automotive clerical/BDC or Product Specialist experience a plus
- Strong ability to multi-task
- Ability to communicate effectively and professionally verbally & written
- Stellar customer service skills
- Ability to work in call center environment
- Intermediate computer skills
- Ability to perform efficiently in a high volume, fast-paced environment
- Self motivated
- Desire to grow in sales
What we can offer you:
- Robust benefits package
- 401(k) and Roth option, both with a company Match
- Vacation, Sick and paid holidays
- Bonuses, trips and awards for personal excellence, longevity and referrals
- Employee discounts
- Fun perks such as dealership corporate BBQ, celebrations, monthly newsletter, opportunity for tickets to concerts & sporting events, paid volunteer day plus much more
- Smoke Free Campus
- Dog friendly campus
