Sales Specialist (Leasing)

About us

Are you looking for a company where culture is important and where we take pride in everything we do? How about a company where you can have a career, not just a job - and enjoy some of the best benefits in the industry? If so, your search has ended if you are highly motivated, growth oriented, and want to join a growing team committed to improving people’s lives by elevating the apartment living experience .

Position Summary:

The Sales Specialist is responsible for delivering superior customer experiences while achieving occupancy targets for assigned Sunrise Communities apartment homes. This role is responsible for the marketing, sales, and leasing process from lead nurturing through lease execution.

As the Sales Specialist, you are responsible for product and market knowledge, property and unit marketing, and nurturing leads through guest card follow-ups by phone, email, text, chat, and social media outreach. You will conduct virtual, in-person, and self-led tours of apartment homes, process applications, and execute leases for approved residents. This role requires a high level of adaptability and organizational skills to be successful.

Benefits:

• Comprehensive Benefits Package – We believe health comes first! Our package includes medical, dental, vision, life insurance, short-term disability, and long-term disability, and 401(k) with company match.
• Generous Paid Time Off - 15 days PTO + 10 company holidays
• Sick Time
• Company Culture – We win as a team, and we have fun! We live our core values 1) Together We Win 2) Do the Right Thing 3) Whatever It Takes 4) Better Every Day
• Business Mileage Reimbursement
• Employee Assistance Program
• Personal and Professional Growth Opportunities

Key Accountabilities:

• Product and Market Knowledge
• Property and Unit Marketing
• Lead Nurturing
• Virtual, In-Person & Self-Led Tours
• Conversions (Leads to Applications, Applications to Move-Ins)

Essential Job Functions:

• Portfolio property and community knowledge.
• System knowledge and management: residential management, price management, marketing and virtual systems.
• Budget Variance and General Ledger ownership.
• Own the sales process from inquiry to move in.
• Operate in partnership with Resident Engagement and Service management.
• Maintain virtual sales components and operations (i.e., tours, lock boxes, calendar management).
• Achieve / Exceed satisfactory tour and sales survey metrics.
• Achieve / Exceed established KPI’s: conversion ratio’s, dashboard management, survey ratings.
• Reporting.
• Perform other duties, projects, operational requirements, assistance to other properties as assigned.
• Comply with all safety policies, practices, and procedures. Report all unsafe activities or conditions to management.

Qualifications and Experience:

• Bachelor’s degree in marketing, business administration, or relevant field.
• Minimum of 2-3 years experience as a Leasing Sales Specialist or equivalent.
• AppFolio or other property management software experience preferred.
• Proficient computer and technical skills.
• In-depth knowledge of sales and marketing techniques and best practices.
• Capacity to manage various projects and work to tight deadlines.
• Excellent negotiation and leadership skills.
• Outstanding written and verbal communication skills.
• Self-starter in a fast-paced environment.
• Must have and maintain a valid driver’s license in the state of residence. Must have reliable transportation and valid automobile insurance.
• Must have smart phone/cellular device.

The Sales Specialist's work involves:

Language Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

Intermediate personal computer skills, including electronic mail, routine database activity, word processing, spreadsheet, graphics, etc. AppFolio or other property management software experience preferred.

Planning/Organizing:

Ability to prioritize tasks.

Hours & Travel:

• This role is full-time salary plus commissions.
• Local travel is required .

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand, walk, reach with hands and arms and stoop, kneel, crouch, or crawl.

Sunrise Communities is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Job Type: Full-time

Pay: From $42,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 2 years

Schedule:

• Evenings as needed
• Monday to Friday
• Weekends as needed

Application Question(s):

• As a part of the application, we ask you to complete a quick 7-minute survey. There are no right or wrong answers. It is a prerequisite assessment that we use to evaluate candidates. Please click the link below to begin: https://go.cultureindex.com/s/bgAeIk8JCP

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Royal Oak, MI: Relocate before starting work (Required)

Work Location: In person