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Form of workHoliday Inn Express Waikiki is seeking a Sales & Service Coordinator to join our team! Our ideal candidate for this position is thorough, flexible, and dedicated to exceptional guest service.
The Holiday Inn Express Waikiki is located at the gateway of Waikiki in Honolulu. This 44-storey hotel with panoramic views of the Pacific Ocean, Koolau mountains and Waikiki skyline is just 3 blocks from Waikiki beach and 4 blocks from the Hawaii Convention Center
San Francisco based Sightline Hospitality, LLC is a hotel management company of a portfolio of Full-service, Limited Service and Boutique hotels across the United States, including Hawaii. Our unique and thoughtfully designed collection of boutique hotels, spas, and restaurants offer remarkable experiences across the United States. Through warm, welcoming, and genuine service, our staff creates memorable lodging, dining, and wellness for our guests. We pride ourselves on a collaborative workplace whose foundation is our staff, our guests, and our communities. The success of our business begins and ends with you!
Essential Job Functions:
The Holiday Inn Express Waikiki is located at the gateway of Waikiki in Honolulu. This 44-storey hotel with panoramic views of the Pacific Ocean, Koolau mountains and Waikiki skyline is just 3 blocks from Waikiki beach and 4 blocks from the Hawaii Convention Center
San Francisco based Sightline Hospitality, LLC is a hotel management company of a portfolio of Full-service, Limited Service and Boutique hotels across the United States, including Hawaii. Our unique and thoughtfully designed collection of boutique hotels, spas, and restaurants offer remarkable experiences across the United States. Through warm, welcoming, and genuine service, our staff creates memorable lodging, dining, and wellness for our guests. We pride ourselves on a collaborative workplace whose foundation is our staff, our guests, and our communities. The success of our business begins and ends with you!
Essential Job Functions:
- Execute complete and accurate telephone and email service including routing of certain calls to other associates and in-house guests.
- Receive visitors and courteously handle inquiries and complaints or direct them to the proper manager for assistance.
- To maintain a neat and organized office.
- Create Sales kits and conduct monthly inventories of departmental supplies, including collateral. Restock supply as necessary.
- Type all documents requested by the Director of Sales and the Sales Managers including contracts, letters, memos, forms, manuals, and monthly reports with a strong attention to detail.
- Maintain accurate organized Sales files and archived reports including but not limited to group files, digital signage, invoices, and training.
- Maintain P.O.’s as generated by the Office and assist with processing invoices and filing.
- Enter, retrieve, reconcile, and verify information such as commissions, leads, and third parties
- Assist with selling guestrooms, meeting rooms, and additional services to companies or groups as needed.
- Conduct site inspections and solicit and generate new and repeat business
- Coordinate client events, groups, VIPs working with our Operations team to reserve rooms, amenities, meeting space and ensure event set-up, food and beverage, and equipment needs are to the client’s satisfaction
- Maintain up-to-date knowledge of the competitors’ products to include new inventory, rate shops, and catering menu files
- Operate office equipment (i.e., 10-Key, copy and postage machines, Microsoft Windows 10, etc.)
- Attend weekly Sales meetings and record accurate meeting minutes to be typed and properly distributed.
- Compile and maintain marketing databases including but not limited to data pertaining to: Sales, Guest comment cards, Reservations, email database, business partner contact lists
- Compile monthly Sales report
- To provide professional telephone and email support to the Sales department.
- Communicate with all guests, employees, or business associates in a professional manner, assisting to resolve problems when possible.
- To follow all company policies and procedures.
- To immediately report all suspicious occurrences and hazardous conditions.
- To maintain the cleanliness and safety of work areas at all times.
- Follow all company safety standards, including proper equipment handling to avoid injury to yourself and others.
- To attend all mandatory meetings as directed.
- To perform other tasks, including cross-training, as directed by sales management
- Must be flexible and maybe required to work nights, weekends, and/or holidays.
Essential Experience/Aptitudes:
- Fluency in English (verbal and written) is required
- Must have excellent verbal and written communication skills.
- Highly motivated with a continuous learning mindset
- Must have High school diploma or equivalent.
- Proficiency in Microsoft Office is required.
Desired Skills/Experience:
- Property Management System Opera and Delphi – preferred
- At least 1 year experience in Hotel Operations – preferred
- At least 1 year in a sales position – preferred
- Must be thoroughly knowledgeable of all office systems and relevant machines.
- Must display knowledge of currently accepted business phone and email etiquette.
- Excellent interpersonal skills and the ability to work well with co-workers and the public.
- Possess a courteous, friendly, and professional manner.
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with a minimum of supervision.
- Ability to solve practical problems and deal with a variety of situations.
- Ability to work well under pressure and handle multiple tasks at once.
- Must be detail oriented, organized, and efficient and be able to remain calm under stress.
- High quality standards for production and service.
- Interest in social media content creation and other digital marketing and media creativity
Essential Physical Abilities:
- Periodically required to work at a very fast pace.
- High volume of phone use and email is required.
- Frequently standing up within and outside of the facility
- Type at least 50 wpm; proficient PC computer skills Carrying or lifting items weighing up to 25 pounds
- Communicating with customers, employees, and third parties
- Use a keyboard to generate correspondence, reports, etc.
- Handling objects, products, and computer equipment
- Occasionally required to handle and move objects weighing up to 40 lbs. over short distances.
Benefits:
- Competitive Bonus Plan
- 401(k) Plan
- Free Medical, Vision, Dental, and Life Insurance
- Time Off benefits
- Employee discount for stays at hotels within Sightline Hospitality's expanding portfolio.
Holiday Inn Express Waikiki Beach is an Equal Opportunity Employer and welcomes applicants and employees of all backgrounds. M/F/D/V/SO
