E-Commerce Order Fulfillment & Customer Service Coordinator

Nick Kuchar Art & Design Co. is on a mission to create an emotional connection with customers through creative art and friendly Customer Service. We aim to grow our business with kindness, integrity, and a long-term vision. Additionally, we strive to bring awareness to underserved areas in our local community and promote them through fundraisers or partnerships with non-profit organizations.

We are seeking a highly driven, detail-oriented, self-starter to join our team as an Order Fulfillment Coordinator. In this role, you will be responsible for coordinating the process of fulfilling customer orders, ensuring timely delivery, online Customer Service and accurate inventory management. If you are a proactive and results-driven individual with a passion for ensuring customer satisfaction, we would love to hear from you. Join our team and contribute in delivering top-quality products to our customers. We can't wait to hear from you!

RESPONSIBILITIES:

• Coordinate and oversee the entire Order Fulfillment process from receipt of order to delivery
• Monitor inventory levels and track shipments to prevent delays or stock shortages
• Communicate with customers, suppliers, and internal teams to ensure orders are processed efficiently
• Conduct regular audits to ensure accuracy of inventory counts and resolve any discrepancies
• Maintain accurate records and reports on order status and inventory levels
• Maintain a safe and clean work environment, adhering to all safety protocols
• Managing all customer inquiries, concerns, feedback through various communication channels
• Hand packaging artwork, prints and preparing other merchandise for retail sale
• Shipment scheduling with our shipping partners USPS, UPS & Fedex
• Exemplify an optimistic and energetic presence at our studio

QUALIFICATIONS:

• The ideal candidate aligns with our company values and our mission here at Nick Kuchar Art & Design Co.
• Full Time Position 32-40 hours per week
• Primarily Monday through Friday
• High school diploma or general education degree (GED) required
• Time management, Organization & Attention to detail a must
• Excellent communication and problem-solving abilities
• Ability to work independently and prioritize tasks effectively
• Etsy and Shopify experience a plus
• Mac based
• Previous Customer Service experience preferable
• Can safely lift 25 lbs.

Compensation commensurate with experience.

IMPORTANT: Applicants must include a cover letter with their application, as any submissions without one will not be considered for the posting. Please email Cover letter and Resume to Kanoe at NickKuchar dot com

Note: This job description is not intended to be comprehensive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Type: Full-time

Salary: $18.00 - $22.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Professional development assistance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person