Sales Operations Coordinator

Description

Tempur Sealy. Iconic brands. Storied history. Industry-leading innovation.

Tempur Sealy is the largest bedding manufacture in the world.  As a global leader in the design, manufacture and distribution of bedding products, we know how crucial a good night of sleep is to overall health and wellness. Our highly recognized brands include Tempur-Pedic, Sealy® featuring Posturepedic® Technology, and Stearns & Foster®. No matter the brand, we’re united under one vision: Improving the sleep of more people, every night, all around the world.  Bringing this vision to life is our team of 11,000+ committed, collaborative, capable people of diverse backgrounds grounded in shared values and a passion to win!

We are more than a mattress company.  We're committed to protecting our communities — and the planet.  In the last 10 years, Tempur Sealy has donated more than $100 million in mattresses to military personnel, first responders, disaster relief efforts and more. 

 

What We’re Offering:

 

Tempur Sealy is passionate about our employees and offers competitive wages and benefits:

• Competitive Pay and Bonus Plans
• Comprehensive Medical, Dental, Vision & Other Wellness Programs
• Disability and Life Company Paid
• 401k plan with match
• Generous Paid Time Off (12 holidays, 7 sick days and 10 vacation days)
• Generous Employee Purchase Discounts  

Salary non-exempt $37,400.00 to $52,800.00 depending on experience, eligible for overtime and yearly bonus

 

Duties:

• Responsible for end-to-end handling of retail orders from receipt through delivery to retailer as well as resolving issues related to those orders. The Sales Operations Coordinator will collaborate with retailers and internal business partners to improve customer service, delivery performance and retailer satisfaction through driving consistency, quality, and accuracy in the handling of retail orders and requests.
• Answer phones and emails in a timely manner from internal and external partners.
• Analyze reports and take action to prevent or minimize impact of order fulfillment failures.
• Track backorders daily
• Work in a team environment across multiple functions (operations, customer service, logistics, accounting, sales, and retailer) to provide a high quality of service to customers.
• Provide regular updates to Sr. Manager, Manager, Operations Director/ Production Manager and Sales Representative/Retailer as required.
• Schedule appointments for all deliveries to retailers, including updating external customer websites.
• Responsible for preforming the scheduler role when required.
• Attend team and production meetings weekly
• Attend weekly sales meetings to provide updates on sales orders
• Research BOL’s to resolve delivery questions for the retailer
• Track orders from receipt through delivery to retailer. May assist with order re-entry or corrections to ensure quick order turnaround to customers.
• Troubleshoot and solve problems related to order fulfillment, accounting and other retailer or Sales requests.
• Track and report on floor sample orders, including new product launches from the time the order is placed to delivery.
• Assist with tracking merge sales orders
• Track and report on buy items such as frames, bed in box, along with non- standard production items
• Track hospitality sales order
• Follow communication procedures, guidelines, and policies
• Attend training sessions to strengthen knowledge
• Assist with ensuring master data is correct in AX and RNA
• If required assist with plant inventory quarterly
• Perform other tasks if asked by my manager

Requirements

Preferred Qualifications:

 

5 years or more previous customer service or scheduling experience

Strong professional communication skills (written and verbal).

Demonstrated ability to think and work cross functionally to resolve or prevent customer facing issues.

Analytical and problem-solving skills, along with follow through

Ability to prioritize and manage time effectively

Work well in team environment

Listening skills

Excel experience

Experience in MS Office Suite and AX Dynamics

 

 

Tempur Sealy is proud to be an Equal Employment Opportunity and Affirmative Action employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Address2800 Center Drive, Dupont, Washington 98327