Sales Manager (Hybrid)

Responsibilities:

• Grow the consumer loan portfolio, find additional ways to say yes and help more members, and be easier to do business with while utilizing data to make decisions.
• Coach and develop team members; foster strong relationships with lending leadership and lender network; Monitor phone calls, sales processes, performance metrics, call times, NPS ratings, process applications, and much more to understand the origination experience from beginning to end.
• Identify and share ideas on better ways to utilize the LOS as well as applications we can use to create a better loan origination experience for our members.
• Monitor lending environment and train team members on fraud risks, credit report reading, red flags, open ended questions, and strong and correct applications prior to sending to underwriting; Focus on a one touch mentality in the sales process; Maintain up to date and compliant procedures for consumer lending in collaboration with the Director.
• Recommend creative solutions and strategies for sales including cross sells, contests, team member recognition, and member engagement and implement in accordance with the Director of Sales and other Sales Managers; Participate on project teams as appropriate.
• Provide feedback to other lending managers to ensure a smooth member experience across the entire origination process.
• Have a strong bias for action, bold thinking, and the ability to manage the complexities brought about by rapid change.
• Ensure the highest levels of member loyalty in alignment with our purpose and values.
• Ensure that operational excellence and continuous improvement are key focuses and are supported throughout the consumer lending network; Work to improve the member experience by utilizing qualitative and quantitative data, design thinking, and journey mapping.
• Collaborate with all key stakeholders in the execution of strategic, transactional, and operational activities.
• Have fun and recognize team members and members.
• Ensure team meets performance metrics and KPIs; provide reporting to Georgia United's leadership.
• Improve service delivery expectations; monitor results including NPS, member, and team member feedback to attain objectives for service, profitable growth, efficiency and enhanced member and internal experiences.
• Identify efficiencies, participate in vendor sales presentations and project implementations, make recommendations to improve department processes.
• Adhere to all applicable Federal and State laws and regulations governing the Credit Union.
• Performs other job-related duties as assigned.
• Promote and establish strong, positive and productive working relationships within the organization through commitment to the company's purpose, mission and core values.

Georgia United participates in E-Verify.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)