Address
Form of workSales Manager in Ontario, CA
Location: 4460 Ontario Mills Parkway, Ontario, CA 91764
Position: Non-Exempt/Hourly
Job Type: Full-time
Pay: Hourly Training rate, then moving to Hourly Base + UNCAPPED Commission!
The Sales Manager is responsible for generating sales growth and customer satisfaction through leadership of the sales team. As a Sales Manager, you lead with a “we” versus “me” mindset and are known to be an expert listener. Sales Managers are expected to do this by setting an optimistic mood on the sales floor, always finding ways to motivate your team and by developing their skills as sales professionals.
In partnership with the Store Manager, the Sales Manager is the main contact for customer service resolutions and you are empowered to solve problems quickly and courteously within company guidelines. You demonstrate expertise with the consultative selling process and de-escalation skills when handling customer and employee relations issues. You support our two main missions. To be known for the highest level of customer service and teamwork in the furniture industry.
What You Will Do
- Under the direction of the Store Manager, lead the sales growth and profitability of your store through the results of your team and your personal sales.
- Act as the MOD (Manager on Duty) in absence of the Store Manager.
- Own the customer resolution process for customers and the sales team always focused on timely solutions.
- Provide exceptional customer care in a manner that models a positive attitude and enthusiasm for our furniture assortment and services.
- Recruit, train and coach Sales Associates and Store Support Associates.
- Schedule and administer the training of new Sales Associates.
- Partner with the Store Manager to establish and communicate all critical metrics and expectations within the store including but not limited to sales, visual, operations, safety, loss prevention, inventory management, human resources, payroll/scheduling and training.
- Collaborate with the Store Manager, Visual and Warehouse Manager to plan and support the weekly merchandising efforts, customer delivery and pick-up processes, warehouse and bookkeeping processes.
- Handle quarterly SMART goal session for Sales Associates. This includes the monthly progress discussions and brainstorming ideas for goal revision if/when needed.
Must Haves
- Demonstrated success in sales, teambuilding and excellence in customer service.
- Excellent communication skills and professional sales presentation.
- Able to read product and transaction information.
- Availability to work a combination of days, evenings, weekends, and holidays.
- Able to successfully complete the pre-employment background check.
- Able to stand and walk most of the day.
- Able to lift up to 30lbs.
Nice to Haves
- Experienced in commission and performance based sales environments.
- Have experience and/or passion for interior design.
- Management experience in the following areas:
- Sales
- Retail
- Customer services
- Interior design or consulting
Education:
- High School diploma or equivalent.
We Offer
- Benefits for Full-time Associates* including:
- No cost Health benefits for Associates on the single coverage plan
- Opt-in for Dental and Vision
- Health Savings Account (HSA)
- 401k with employer contribution (with 200% match)
- Work life balance – no overnight hours!
- Paid Time Off (PTO)
- Fun and rewarding work
- Visually inspiring workplace
- Family-oriented team environment
- Regular schedule
- Generous merchandise discounts
- Pet Insurance
- Tuition Assistance
*Benefits eligibility depends on scheduled hours.
hhttps://www.kaiserpermanente.org/
A family business 60+ years in the making, with +50 furniture showrooms and +700 employees across the U.S. Our sister-brands (Scandinavian Designs and Dania Furniture) are a contemporary home furnishings destination rooted in a love for Nordic culture, modern design and quality craftsmanship. We offer extensive product and sales training to facilitate career growth. Our compensation includes a competitive pay program, comprehensive health and retirement benefits.We're an equal opportunity employer to all. We interview and hire applicants of all backgrounds, orientations, expressions, and identities.
