Sales Lead

SALES LEAD/ Brooklyn Museum Gift Shop (Full Time)

We are looking for an outgoing, engaging, and confident individual to take on the role of Sales Lead to support the store leadership team in service, selling, and daily processes. Under the supervision of the Shop Manager and Assistant Manager, they will oversee the operational dynamics of the main shop, exhibition pop up shops, sales team, and operations. The Sales Lead wears multiple hats; they serve as the face of our Institution, deliver exceptional customer service and leadership, share our mission and vision, and help build our community. The ideal candidate is flexible, positive, high energy, and enjoys connecting with people and sharing their excitement about our products, programs, exhibitions and collections. They are self-starters, unfazed by challenges and excited by the ever-changing nature of our institution and wants to be part of a dynamic, diverse team.
Essential Functions:
    Act as an ambassador of our institution and shop by living our values and connecting our mission, vision, exhibitions and collections to our unique product stories
    Maintains a highly professional and positive presence on the sales floor
    Uphold the Brooklyn Museum Shop standards, policies and procedures as well as proactively connect to the Museum to support a holistic visitor experience
    Regular, dependable attendance & punctuality.
    Proactively engage with customers to make recommendations to drive conversion and sales and create a memorable customer experience
    Ensure inventory is restocked on a daily basis and work with the Visual Merchandise Manager to maintain shop floor standards and dynamics
    Manage transactions including sales, memberships, email capture, and record keeping
    Support and assist with store events and operations at all levels including: physical inventory and cash handling, organization and maintenance of back stock areas for the main shop and exhibition and pop-up shops, daily, weekly and monthly audits and checklists as assigned by the shop manager, and maintaining guest records
    Be a liaison between shop management, leadership and sales colleagues, while being versatile by making suggestions for improved shop dynamics. Work with the leadership team to track key performance indicators and set measurable goals for the sales team. Supports staff results by communicating job expectations and planning, monitoring, and appraising job results
    Demonstrate, teach, motivate and lead sales associates and new hires in best practices for guest service and engagement while driving shop sales, and membership goals
    Ensure that sales associates are up to date on new arrivals, sales goals, exhibitions, programs and events each week
    Maintain records of employee development by performing and overseeing performance observations and coaching for best practices, while leading the team to measurable success. Make recommendations to management in regards to disciplinary actions
    Other duties as assigned

What You Bring to the Table
    You are a natural leader and enjoy coaching and providing productive feedback to accomplish a common goal
    You are approachable & welcoming to your colleagues and guests
    You have a passion for products and love to discover new brands
    You take pride in your work and will do what it takes to get a job done well
    You maintain a positive outlook, and are an effective problem solver
    You are excited to work in a fast-paced, multi-faceted cultural institution
    You act with a sense of urgency for guests and colleagues
    You are consistent and reliable Qualifications:
    Minimum two year college degree preferred
    2+ years of prior retail sales and leadership experience Strong verbal, organizational, and communication skills
    Committed to delivering a high level of customer service Team player, able to work independently and as part of a team and must have good time management skills Able to perform physical tasks as needed including lifting at least 30 lbs
    Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays based on department and store/company needs. Weekend availability is required.

Start date: Immediately

Department: Merchandising

Reports to: Shop Manager

Position type: Full-time

Union status: UAW 

Salary:$24.00