AddressThere’s something truly outstanding about Hilton Grand Vacations. The foundation of our culture has been about building memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations.
What will I be doing?
As a Lead Sales Gallery Coordinator, you will be responsible for driving company success through performing the following tasks to the highest standards:
- Exhibit friendly attitude in all interactions with guests, management, and other staff members to set a positive environment for the Sales Executives
- Work at an equivalent level with other team leads by providing proficient leadership across all teams within the Support Services department to encourage cross team interaction as well as cross team leadership coverage and support.
- Verify accuracy of invitation and attendance of guests for scheduled tours before contacting Sales Executive and Manager on point
- Provide the Sales Executive with general information regarding the tour guest while assigning appropriate sales presentation table and as needed assign Take Over Sales Closers (TO) and Vacation Introduction Program Agents (VIP) during the sales process.
- Uploading and maintaining integrity of the tour rules and rotation while providing accurate and timely reporting of exception tour information processing
- Accurately prepare gifting receipts and gift vouchers while completing daily reconciliation of premiums, gifts and paperwork
- Responsible for presentation as well as preparing and maintaining the kitchen, self-service, galleries, kid room, and guest seating areas.
- Responsible to follow the department’s attendance policy including checking the sick call line and submitting proper paperwork in a timely manner.
- Participation in skills assessments for training and development will be mandatory.
- Responsible for conducting team meetings, staff training, handling customer concerns, updating policies and procedures, completing daily/monthly reports or other required paperwork and other miscellaneous tasks as needed by management.
