Sales Engineer - Cox Business

Company:
Cox Communications, Inc.
Job Family Group:
Sales
Job Profile:
Sales Engineer - CB - CCI
Management Level:
Individual Contributor
Travel %:
Yes, 5% of the time
Work Shift:
Day (United States of America)
Job Description:
Role Summary
The Cox BusinessSales Engineer I consults with and supports the sales team providing pre-sales support for managed services solutions in a cloud hosting environment. Cox Business provides Connectivity, Managed Services, Cloud Services, and Connected Community solutions to prospective and existing customers. As a Sales Engineer I, you will be responsible for providing product knowledge during the consultative solution selling process by identifying and understanding the customers' needs and proposing appropriate solutions. There are additional responsibilities to participate in the technical aspects of solution implementations with other members of the sales team, to clearly communicate with Network Operations/Commercial Engineering on said implementations, and to advise Product Management teams on new product opportunities.
The Sales Engineer I will partner with the sales makers to develop and maintain consultative, long-term relationships with our customers. These relationships will be at multiple levels within each organization to address current and future business needs with Cox Business technology solutions. Meeting with customers to review their accounts, maintain in-depth knowledge of their business, and advise them on all aspects of evolving technologies that could address their business problems will also be key responsibilities of this position.
Primary Responsibilities and Essential Functions

• Meets with prospective and existing customers and with other members of the sales team to collect and analyze information required to assess customers' technology needs in detail.
• Supports the Sales team, interfaces with customers and vendors to develop Cox Business proposals, gathering associated technical specifications, as needed to ensure their integrity.
• Assess how Cox Business technical solutions can integrate to meet the customer's technology needs. Supports Network Operations and Engineering to ensure that designed technology solution will meet customer needs and to ensure network availability/serviceability before orders are finalized.
• Supports product development teams as an active member to ensure the sales team's understanding of new products and to provide technical feedback to the product development team, as appropriate.
• Develops and delivers technical presentations to internal/external groups as needed.
• Supports the sales organization as the technical subject matter expert. Support may include attending sales calls, delivering technical portions of the sales presentation, explaining why Cox Business' proposed solution is the right one, and negotiating technical aspects of the proposal, as needed.
• Attend vendor meetings and perform site surveys, as required.
• Coordinates internal technical resources necessary to develop sales proposals and sales presentations on complex, high-end solutions.
• Provides technical guidance to customers, other members of the Sales team, and Project Managers to coordinate Cox Business solution implementations and migrations to ensure a smooth and consistent customer installation experience.
• Maintains documentation of customer's voice and data network, as required.
• Attends industry-related training to increase knowledge of Cox Business and competitor technology solutions, consultation, negotiation, and sales skills; attending strategic and/or development meetings with sales teams.
• Participates in discussions with members of the Sales and Sales Support team to develop Cox Business proposals and associated technical specifications, and responds to RFPs (request for proposals), as needed to ensure their technical integrity.

QUALIFICATIONS
MINIMUM
• 6 years of experience in a related field; or a BS/BA with 2 years of experience in a related field; or a MS/MA with 2 years of experience in a related field
• 1 year of telecommunications (telephony, data, and video) experience
• Self-motivated with excellent communication skills and the ability to work independently and within teams throughout the organization
• Ability to efficiently conduct consultative analysis and provide recommendations
• Proficient in computer operating systems, equipment and Microsoft Word, Excel, PowerPoint and Outlook
• Valid driver's license, good driving record, reliable transportation
PREFERRED
• BS/BA in related discipline strongly desired
• 3 years of telecommunications (telephony, data, and video) experience with a proven level of competence with Firewalls and Switches, Windows servers, Active Directory, backup software
• Certification completion of OSI related competencies such as Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP) programs or MEF-CECP 2.0 certification
• A proven level of experience with SD-WAN, Wi-Fi, SIP trunking, and virtualization / "*aaS" solutions and platforms such as DaaS, DRaaS, O365, IaaS, and PaaS.
About Us:
Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.