Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
Design, develop, and implement monitoring solutions for the Digital applications running in on-prem, private, public, and multi-cloud environments using observability stacks like Appdynamics, Prometheus, Grafana, Google cloud monitors (GCM), etc. Administration and development of monitors using Appdynamics, NewRelic, Quantum Metrics, etc. Design and develop automation of routine tasks based on GitOps, Jenkins and Python.
Work Break Down structure
This person will be 70% hands-on with administration and automation tasks for AppDynamics, New Relic, and Quantum metrics. The remaining 30% of work is related to Site Reliability Engineering (SRE), which includes tasks involving Prometheus, Grafana and other similar tools.
Key Stakeholders that the individual will interact with daily:
- Architect for the team
- Team members
- Digital applications Engineering team, production support, other SRE teams.
- Broader scope observability - other SRE architects
Expected KPI's
- You will be a hands-on, individual contributor working on Application Performance Monitoring tools Appdynamics, NewRelic, Quantum Metrics, etc.
- The right candidate will be a strong monitoring subject matter expert (SME) with ability to work with various teams to understand the monitoring requirements, design, develop and implement an effective monitoring solution and alerting strategy.
- Build and configure application business transactions (BT's), service end points (SEP), Information points, Errors, Data collectors, etc.
- Hands on experience in setting up end-user monitoring Synthetics, browser, and mobile.
- Work with production support, engineering, and other teams to enable standard alerting to ensure application issues are caught before it causes a major issue.
- Subject matter expert for monitoring strategies, APM monitoring, with a passion for automation.
- Will additionally provide collaboration/contribution with architecture on POCs, runway items and technical artifacts.
- Act as a technical lead for the APM team to drive the strategic efforts outlined in the roadmap plan.
Required Qualifications
- 5+ Years of strong experience in Appdynamics administration, agent installation, configuration, customization, and troubleshooting.
- 5+ Years of good working experience with Appdynamics Synthetics monitoring or equivalent.
- 3+ Years working experience in configuring Business transaction rules, Service End points, Information points and Remote services.
- 3+ Years hands on experience in configuring Appdynamics database and machine agent extensions.
- 3+ Years' experience in automating routine administrative tasks using REST calls, scripting, Jenkins, github/gitlab or equivalent to ease the framework.
- 3+ Years of experience in Python, Java and Shell.
Preferred Qualifications
- Good understanding of web/mobile application frameworks with common languages like java, node.js, go, etc.
- Experience in configuring end user monitoring, synthetics, and browser.
- Experience in creating Dashboards and reports.
- Experience with any of the tools like NewRelic, quantum metrics, mPulse, is a plus.
- Experience with one or more of Prometheus, Grafana, Alert Manager is an advantage.
- Adept at collaboration and teamwork
Education
- Bachelor's degree from accredited University or equivalent work experience.
BUSINESS OVERVIEW
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
Pay Range
The typical pay range for this role is:
$90,000.00 - $180,000.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through ColleagueRelations@CVSHealth.com If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.