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Form of workThe Sales Coordinator supports the achievement of high levels of customer satisfaction by ensuring that sales contracts are completed accurately and customer specifications are clearly recorded and communicated among all affected departments.
Essential Functions:
Respond to inbound sales inquiries in a professional and timely manner; direct potential customers to Sales Manager/Director, as appropriate.
Maintain rooming lists, group blocks, drop dates and Banquet Event orders and group resume.
Prepare sales contracts in accordance with established procedures; enter all required data into related database.
Notify/coordinate customer specifications with other departments and quickly, efficiently respond to customer issues, comments and problems to ensure a quality experience and enhance future sales prospects.
Collect market and competitive data for analyses, as requested; conduct internet prospecting.
Create and maintain department files; type correspondence, reports, and forms as well as prepare simple written correspondence.
Input reservations directly into applicable hotel system.
Make guest-requested changes and respond to special requests, as needed.
Conduct property tours.
May assist in setting up/scheduling meetings and events.
Other duties as assigned by management.
Job Specifications:
Extensive knowledge of brand's frequent guest program, brand and hotel web site and both local and national negotiated corporate accounts.
Working knowledge of office processes.
Excellent interpersonal and organizational skills.
Ability to work independently
Intermediate proficiency with MS Office products, especially Word, Excel, Outlook.
Excellent command of the English language; second language proficiency desirable.
Excellent time management skills and ability to multi-task and prioritize work
Exceptional problem solving skills
Ability to maintain customer focus
Excellent organizational and planning skills
Ability to work well in a team environment
Ability to follow corporate standards and procedures
Experience and Education:
High School education
2+ years of college is preferred.
1+ years experience working in an office environment; hotel experience preferred.
Any additional training required by manager.
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Work days and work hours may vary depending on property needs.
This position works indoors.
