Sales And Service Representative

About us

MRC Global is a large business in Port Allen, LA. We are professional, agile and innovative.

Our work environment includes:

• Modern office setting
• Growth opportunities

Job Purpose

Responsible for delivering responsive and committed support to customers; accountable for safe and effective branch operations aligned with MRC Global strategy for gross margin growth, and financial/operational performance.

Responsibilities

Individual must be able to perform the essential duties with or without reasonable accommodation.

• Respond to incoming customer inquiries, develop accounts, and generate quotes using MRC Global database;
• Maximize gross margin sales through careful analysis during the quote process;
• Identify and act on opportunities to increase market share by growing sales;
• Provide product prices, delivery specifications and payment terms and by offering substitute products where appropriate;
• Assist outside Sales and/or branch management in processing priority transactions;
• Work to understand customers’ business and determine customers’ requirements and expectations in order to recommend specific products and solutions and make value-added recommendations to increase sales;
• Enter and maintain purchase orders, customer orders, procurement match and trade discounts as needed;
• Work with internal MRC Global departments to set up and maintain accurate customer files (profiles);
• Maintain and approve quality standards;
• Establish and maintains customer relationships, communicates with customers and co-workers to provide technical information;
• Participate in meetings, and training opportunities to enhance and maintain personal and product knowledge;
• Monitor expected ship dates to ensure timely delivery and expedite as needed;
• Provide prompt responses to internal and external customer, vendor and branch inquiries about material and the sales function (including warehouse errors, shortages, and damaged material);
• Perform other duties as required;
• Take reasonable care for the safety and health of yourself and others; report workplace hazards, injuries, or illness immediately;

Qualifications

Any combination of requirements, which provide knowledge and abilities necessary to perform essential duties and responsibilities, will be considered.

• High School Diploma or General Education Degree (GED) and additional post-secondary training or education;
• Any combination of two or more years in customer service, inside Sales and/or warehouse services in a position with increasing; responsibility, to include demonstrated leadership/supervisory experience;
• Demonstrated competence in the use of computers and software applications;
• Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others;
• Ability to effectively present information in one-on-one and small group situations;
• Willingness and ability to be on call as needed to provide 24-hour service to customers;
• Willingness and ability to travel within and outside branch service area, with occasional overnight stays;
• Valid Driver’s license with the ability to meet the MRC Global vehicle policy.

Additional Qualifications

• Must have the ability to provide documentation verifying legal work status;
• Ability to read and speak the English language proficiently in order to communicate with others, understand and interpret safety instructions, and to respond to inquiries;
• Ability to understand and comply with MRC guidelines and expectations, to include Code of Conduct and Conflict of Interest guidelines.

Working Conditions

For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources. Reasonable accommodation may be made to enable individuals to perform essential functions.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance
• Work from home

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Commute:

• Port Allen, LA 70767 (Preferred)

Ability to Relocate:

• Port Allen, LA 70767: Relocate before starting work (Required)

Work Location: In person