Sales And Customer Service Executive

Company Overview

Everblue Pond is a pioneering online pond and lake store dedicated to guiding customers to the right products and solutions. With a focus on selling highly technical products that require intricate electrical configurations, we pride ourselves on our unmatched Customer Service and technical expertise. Established for a year, our mission is to surpass competitors in customer care, embodying values of integrity, strong relationships, and exceptional service. As a small, family-owned business, we uphold the highest standards of ethics and professionalism, striving to build positive and honest relationships with our customers, dealers, and vendors while driving revenue and business growth.

Role Summary

As a key player in our company, the Sales and Customer Service Executive will be the face of Everblue Pond, leading day-to-day operations and driving our mission forward. This role requires a unique blend of tech savvy, Sales and Customer Service skills. You will guide customers through thorough product selection, manage Customer Service issues, and forge strong supplier and Customer relationships—all while operating remotely.

Primary Responsibilities

• Guide customers through the sales process via phone, providing technical advice and solutions while generating and closing sales.
• Handle Customer Service inquiries, troubleshooting, and warranty claims.
• Develop and maintain relationships with suppliers, HOAs, contractors, and business customers.
• Process orders, fulfillments, and returns through Shopify.
• Create sales materials and update website when needed.
• Participate in and contribute to ongoing training and professional development.

Candidate Requirements

• Strong problem-solving skills and technical aptitude.
• Experience in Sales and Customer Service preferred.
• Ability to learn and apply technical information.
• Proficient in relationship-building and sales closing strategies.
• Self-motivated with extreme ownership, good judgment, and decision-making skills.
• Excellent communication and interpersonal skills, comfortable with confrontation and capable of closing sales.
• Must have a reliable computer and internet connection for remote work.
• A self-starter attitude is critical. We seek someone who actively seeks solutions, approaches challenges creatively, and shows exceptional judgment in autonomous decision-making while learning quickly.

Benefits

• Competitive salary with bonus potential.
• Flexible, remote working environment.
• Opportunities for professional development and growth within the company.

Our Culture

At Everblue Pond, we believe in empowering our team members to make decisions and learn from their experiences. We value open communication, teamwork, and a culture of continuous improvement. Our daily operations are grounded in our core values, and we strive to deliver the “Wow” factor in everything we do.

Application Process

If you're a proactive problem solver with a technical edge and a passion for Sales and Customer Service, we'd love to hear from you! Please submit your resume along with a cover letter explaining why you're the perfect fit for Everblue Pond.

Everblue Pond is more than just a business; it's a family committed to excellence, integrity, and our customers. Join us in making a difference together.

Job Types: Full-time, Contract

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• On-the-job training
• Professional development assistance
• Work from home

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Remote

Work Location: Remote