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SalaryGENERAL DESCRIPTION OF CLASS
This position assists in various functions in support of the RP Funding Center’s operations and customer experience. An employee in this classification works directly under the supervision of the Event Staff Supervisor and/or the Manager of Guest Services, Parking, and Security. Several positions are open – Usher, Ticket Taker, Security, Parking Lot Patrol, and Parking Cashier. These positions are responsible for work involving monitoring access to and exiting the facility, securing restricted areas, directing guests to proper entrances and seating areas, monitoring non-ticketed events, monitoring guests’ safety, maintaining building safety standards, maintaining crowd control, guarding valuables and money, giving directions, adhering to building policies and specific event requirements. Work is carried out through verbal and written instructions. An applicant can work in one or more of these roles.
This is a part time temporary position.
ESSENTIAL FUNCTIONS AND ADDITIONAL FUNCTIONS
Ticket Taker
- Responsible for ensuring that each guest attempting to enter the facility has a ticket for that event.
- Provide general and event-specific information effectively to the public.
- Directs traffic flow to designated areas.
- Observes and reports suspicious behavior or activities in the interior and exterior of facility.
- Maintains crowd control and is alert to potential disturbances for prevention measures.
- Handles problems and guest complaints in a calm, professional, courteous, and timely manner.
- Diffuses volatile situations quickly per RP Funding Center policies and directs others to the appropriate supervisor.
- Checks facility before, during, and after events for damages and lost articles and reports to appropriate personnel.
- Expected to follow the established dress and behavior codes.
- Expected to attend meetings, pre-event meetings, and training classes on building policies and procedures as required.
- Knowledge & understanding of building evacuation procedures and emergency codes.
- Ability to operate basic technology.
- Required to perform other duties and job classifications for RP Funding Center as special and emergency or event requirements dictate.
Usher
- Provides special direction of information to guests regarding handicapped seating, procedures for lost and found articles, restroom locations, and specific event information as instructed regarding assigned events.
- Keeps railings, walls, aisles, stairs, and other areas free of congestion as determined by assigned area.
- Monitors crowds for adherence to building safety standards, smoking, cameras, food and beverage policies, and specific event requirements.
- Monitors assigned areas for accidents and unsafe conditions and reports same to supervisor immediately to ensure maximum guest enjoyment and safety.
- Provide general and event-specific information effectively to the public.
- Directs traffic flow to designated areas.
- Observes and reports suspicious behavior or activities in the interior and exterior of facility.
- Maintains crowd control and is alert to potential disturbances for prevention measures.
- Handles problems and guest complaints in a calm, professional, courteous, and timely manner.
- Diffuses volatile situations quickly per RP Funding Center policies and directs others to the appropriate supervisor.
- Monitors non-ticketed events and performs duties as event requirements dictate.
- Checks facility before, during, and after events for damages and lost articles and reports to appropriate personnel.
- Expected to follow the established dress and behavior codes.
- Expected to attend meetings, pre-event meetings, and training classes on building policies and procedures as required.
- Knowledge & understanding of building evacuation procedures and emergency codes.
- Ability to operate basic technology.
- Required to perform other duties and job classifications for RP Funding Center as special and emergency or event requirements dictate.
Security
- Keeps railings, walls, aisles, stairs, and other areas free of congestion as determined by assigned area.
- Monitors crowds for adherence to building safety standards, smoking, cameras, food and beverage policies, and specific event requirements.
- Monitors assigned areas for accidents and unsafe conditions and reports same to supervisor immediately to ensure maximum guest enjoyment and safety.
- Provide general and event-specific information effectively to the public.
- Directs traffic flow to designated areas.
- Responsible for inspecting entrances and exits, restricted areas, and outside building areas.
- Observes and reports suspicious behavior or activities in the interior and exterior of facility.
- Maintains crowd control and is alert to potential disturbances for prevention measures.
- Handles problems and guest complaints in a calm, professional, courteous, and timely manner.
- Diffuses volatile situations quickly per RP Funding Center policies and directs others to appropriate supervisor.
- Checks facility before, during, and after events for damages and lost articles and reports to appropriate personnel.
- Monitors non-ticketed events and performs duties as event requirements dictate.
- Expected to follow the established dress and behavior codes.
- Expected to attend meetings, pre-event meetings, and training classes on building policies and procedures as required.
- Knowledge & understanding of building evacuation procedures and emergency codes.
- Ability to operate basic technology.
- Required to perform other duties and job classifications for RP Funding Center as special and emergency or event requirements dictate.
Parking Lot Patrol
- Provide general and event-specific information effectively to the public.
- Directs traffic flow to designated areas.
- Responsible for inspecting entrances and exits, restricted areas, and outside building areas.
- Responsible for maintaining a smooth flow of traffic into facility and performing searches or inspecting articles as required.
- Observes and reports suspicious behavior or activities in the interior and exterior of facility.
- Maintains crowd control and is alert to potential disturbances for prevention measures.
- Handles problems and guest complaints in a calm, professional, courteous, and timely manner.
- Diffuses volatile situations quickly per RP Funding Center policies and directs others to appropriate supervisor.
- Checks facility before, during, and after events for damages and lost articles and reports to appropriate personnel.
- Monitors non-ticketed events and performs duties as event requirements dictate.
- Expected to follow the established dress and behavior codes.
- Expected to attend meetings, pre-event meetings, and training classes on building policies and procedures as required.
- Knowledge & understanding of building evacuation procedures and emergency codes.
- Ability to operate basic technology.
- Required to perform other duties and job classifications for RP Funding Center as special and emergency or event requirements dictate.
Parking Cashier
- Collects parking fees from designated workstations depending on the event.
- Provide general and event-specific information effectively to the public.
- Directs traffic flow to designated areas.
- Observes and reports suspicious behavior or activities in the interior and exterior of facility.
- Handles problems and guest complaints in a calm, professional, courteous, and timely manner.
- Diffuses volatile situations quickly in accordance with RP Funding Center policies and directs others to appropriate supervisor.
- Checks facility before, during, and after events for damages and lost articles and reports to appropriate personnel.
- Expected to follow the established dress and behavior codes.
- Knowledge & understanding of building evacuation procedures and emergency codes.
- Ability to operate basic technology.
QUALIFICATIONS (EDUCATION, TRAINING AND EXPERIENCE) AND SPECIAL REQUIREMENTS
- Must be 18 years of age or older.
- May need a valid driver’s license.
KNOWLEDGE, SKILLS, ABILITIES AND WORKING ENVIRONMENT/PHYSICAL REQUIREMENTS
- Ability to read and follow verbal and written instructions.
- Knowledge of basic mathematical skills.
- Ability to adhere to building policies and event requirements.
- Ability to interact positively and professionally with fellow employees and the general public.
- Ability to stand for long periods.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Ability to operate a standard golf cart.
- Ability to perform in a fast-paced environment.
- Ability to lift up to 25 pounds.
- Ability to stand for long periods and climb stairs as required to assigned areas.
- Ability to remain alert and observant to prevent accidents, safety problems, and illegal entry into the facility.
- Ability to handle stressful emergencies for guests and personal safety.
WORKING ENVIRONMENT/PHYSICAL REQUIREMENTS:
- Requires sedentary work that involves walking or standing some of the time, exerting up to 25 pounds of force regularly, or routine keyboard operations.
- The job risks exposure to no significant environmental hazards.
- The job requires normal visual acuity, field of vision, hearing, speaking, color perception, depth perception, and texture perception.
All City of Lakeland positions are subject to testing (e.g. written, oral, performance, computerized, interview, and/or any combination). Candidates selected for testing will be notified via email or telephone. Please check your e-mail and telephone messages regularly, including "junk" folders. Test times and locations to be announced.
THE CITY OF LAKELAND IS AN EQUAL OPPORTUNITY/EQUAL ACCESS EMPLOYER AND A DRUG FREE WORKPLACE
