Customer Service Rep Lead - Clerical Support - 004

LifeStream is a behavioral health and social services organization that provides high-quality treatment, education, care management, rehabilitation, child welfare, primary care and homeless services to children, adolescents, and adults. Located in Central Florida, LifeStream primarily serves the residents of Lake, Citrus and Sumter Counties, with additional programs located in Orange, Marion, Hernando and Hillsborough Counties.

CLERICAL LEAD - CLERICAL SUPPORT - 004

JOB SUMMARY:The Clerical Lead- assumes full day to day clerical operation of the assigned facility. Coordinates standard operating procedures for office and maintains a professional atmosphere.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES:

• Coordinates and schedules services rendered by the staff
• Performs all fiscal management/accounting functions of the facility
• Maintains current records, logs
• Keeps clerical coordinator update on all problems in their respected clinics
• Scheduling all services performed by facility staff
• Credits and debits clients for such services
• Collects and deposits funds in accordance with Fiscal Department procedures
• Maintains computer input and output in an accurate and timely manner
• Accurately collects all third-party insurance information and enters that data correctly into TIER
• Procures operational supplies from purchasing
• Distributes incoming and outgoing mail
• Reports all maintenance problems
• Maintains accurate fire drill log and is the Safety Officer for that site
• The ability to comply with the regulations requiring a workplace of dignity and respect and equal employment opportunity compliance.
• The ability to work collaboratively with others and to accept constructive criticism from supervisors and managers.
• Willingness to abide by the company's published rules and regulations

Specialized Clerical III Functions:

• LSBC reserves the right to change the location of work and that an employee may be required to work from any office or department of the company as the need arises or due to company demands.

KNOWLEDGE AND JOB SKILLS:Must be computer literate. Able to type data in an accurate and timely manner. Demonstrates good verbal and written communication skills. Displays excellent telephone and Customer Service skills.

PERSONAL QUALITIES: A pleasant and friendly manner is vital to satisfactory job performance. Must display patience and understanding of potentially difficult consumers. Must be alert and vigilant at all times. Dependability and adaptability essential for this position. Must show initiative and be able to work autonomously.

SPECIAL FACTORS: Maintains a professional atmosphere. Provides excellent Customer Service. Maintains good working relationship with center, as well as, facility staff and external agencies. Works with staff psychiatrist to coordinate pharmacological management.

EDUCATION & EXPERIENCE:

• High School Diploma or equivalent required
• Associate degree preferred
• Minimum of One (3) year experience in office setting including the use of computer systems required
• Minimum of Three (5) years' experience in a medical office setting preferred
• Minimum of One (1) year supervisory experience preferred

Driving Requirements:

• Must be Over the age of 21 required
• Minimum of 5-years driving experience required
• Possess a Valid FL Driver's license (within 30 days of hire if currently do not possess)
• Possess a continuously valid US Driver's license for the past three years, from date of issue required
• Safe Driving record required

TRAINING & DEVELOPMENT:

• Completes all requirements according to Individual Training Plan within the first six months of hire and annually.
• Other training and/or professional
• Level II Background Clearance

CHECK OUT THESE GREAT BENEFITS!

• Health/Dental/Vision Insurance
• Short Term Disability
• Pension Plan
• 403(b)
• PTO over 4 weeks your 1st year!
• Flexible Work Schedules
• Shift and Weekend Differentials
• And More!

Quick Apply or through LifeStream's Website:

https://secure3.entertimeonline.com/ta/6030993.careers?CareersSearch

LifeStream is an equal opportunity employer and does not discriminate against any applicant based on age, citizenship, color, covered veteran status, disability, gender identity, genetic information, marital status, race, religion, sex, sexual orientation, or other protected status in accordance with applicable federal, state, and local laws.

POSITION CONTENT: This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, Management reserves the right to modify, and/or remove duties and assign other duties as necessary.