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SalaryDescription
- Responsible for providing break/fix service to retail and support customers via phone call and email support
- Responsible for daily call management tasks including but not limited to coordination, reporting, work load leveling, analysis and escalation
- Responsible for participating in improvement efforts.
Required Qualifications
- High School Diploma or equivalent
- One year of experience in a call center environment or two years of experience in a customer service field
basic knowledge and understanding of MS Office software and Internet usage. - Knowledge of Facility Services products and services
- Experience using Computerized Maintenance Management System (Service Hub) and Crystal Reports (Service Hub Reporting)
- Problem management skills
- Knowledge of Escalation Process
- Knowledge of Publix organizational structure
- Continuous Quality Improvement
- Ability to work well with others and be a team member
- Show enthusiasm, initiative, and pride in work and
- Show commitment to Publix’s mission.
Preferred Qualifications
- Associate’s Degree in Business or any other analytical discipline
- Two years’ of experience in a call center environment or
- Three years’ of experience in a customer service field.
Benefits
- Employee stock ownership plan that contributes Publix stock to associates each year at no cost
- An opportunity to purchase additional shares of our privately-held stock
- 401(k) retirement savings plan
- Group health, dental and vision plans
- Paid Time Off
- Paid Parental Leave
- Short- and long-term disability insurance
- Tuition reimbursement
- Free hot lunches (buffet-style) at facilities with a cafeteria
- Visit our website to see all of our benefits: Benefits – Jobs (publix.com)
Year End Bonus
To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay.
Additional Information
Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.
Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.
