Room Service Manager

The In-Room Dining Assistant Manager for F&B 575 at Aman New York will support the efficient and smooth operation of our in-room dining operation. They will assist in leading the team hands on, ensuring exceptional guest service, and maintaining high-quality standards.

KEY RESPONSIBILITIES

• Assist in managing all aspects of the in-room dining service, including order taking, food preparation, delivery, and guest satisfaction, within all the areas that in-room dining service is responsible for, including and not limited to guest’s hotel suites, spa, residences, and others.
• Collaborate with the In-Room Dining Manager to develop and implement strategies for improving service quality and efficiency.
• Train, mentor, and supervise in-room dining staff, ensuring they adhere to service standards, policies, and procedures.
• Ensure timely and accurate order delivery, maintaining strong communication with the kitchen and other relevant departments.
• Handle guest inquiries, complaints, and special requests promptly and professionally.
• Monitor and control inventory, ensuring adequate stock levels while minimizing waste and spoilage.
• Collaborate with other departments to ensure a seamless guest experience, including coordination with housekeeping, front desk, and kitchen employees.
• Coordinate and lead to perfect execution and delivery, the amenities and mini-bar program of the property between all departments involved, keep accurate track of all requests in line with company standards and guests’ requests.
• Ensure that the employee cafeteria is kept clean and organized at all times throughout the shifts.
• Assist in managing all aspects of compliance to DOH requirements of the in-room dining department.
• Assist in conducting regular performance evaluations for in-room dining team members.
• Stay updated on industry trends and recommend innovative ideas to enhance the in-room dining service.
• Conduct daily pre-shift communication meetings.
• Generate a positive and encouraging atmosphere while maintaining a great sense of accountability.
• All other responsibilities assigned by Management.

REQUIRED EXPERIENCE AND QUALIFICATIONS

• Previous experience in a supervisory or assistant managerial role in the food and beverage industry, preferably in Room Service, in-room dining or private dining.
• Strong knowledge of food and beverage operations, including order taking, food preparation, and delivery procedures.
• Flexible schedule, including the ability to work evenings, weekends, and holidays as required.
• Excellent communication and interpersonal skills with the ability to interact effectively with guests, team members, and other departments.
• Detail-oriented with strong organizational and multitasking abilities.
• Ability to work under pressure and handle challenging situations with composure.
• Proficiency in using computer systems and relevant software, Micros and Digivalet, is highly desired.
• Ability to maintain a clean and professional appearance as per company policies.
• Ability to carry, push, and pull heavy loads up to 45 lbs; standing, bending and lifting will be required.
• Sensitive to cultural nuances.
• Excellent communication skills, both written and verbal on English.
• Very high attention to detail.
• Be a self-motivator and motivator of others.
• Ability to work together with other colleagues.
• Multi-lingual is a plus.
• TIPS and ServSafe Certified.