Room Attendant

The Kennebunkport Resort Collection is looking for a Year-Round Housekeeper for the Intown Properties. The Housekeeping team is responsible for ensuring the attentive, efficient manner of all hotel cleanliness, along with the Guest Services team, housekeeping will be providing all guests with quality service and a clean and safe environment throughout their stay.

Cleaning Duties:

• Reports to work as scheduled, in proper uniform, in accordance with KRC Standards
• Cleans and sanitizes all assigned rooms and bathrooms
• Follows the designated sequence of room assignments
• Replaces all amenities and linens
• Keeps cart and linen closets clean and orderly
• Cleans assigned rooms within shift time requirements, passing all inspections
• Assists in the preparation and deep cleaning of VIP rooms
• Cleans spots on walls and carpets
• Refills cleaning bottles with chemicals according to the department's chemical protocol
• Reports/Replaces burned-out light bulbs
• Reports irregularities such as smoking, pets, suspicious persons and behavior, unusual items, and activities to the Manager
• Reports items of value left unsecured in hallways and guestrooms immediately to the Manager
• Adheres to OSHA regulations policies and procedures regarding emergencies, safe work practices, and wearing of protective gear as necessary
• Adheres to OSHA regulations cleaning policies and procedures to ensure the professional appearance of all hotel areas
• Thorough knowledge of proper cleaning methods for various surfaces
• Adheres to established cleaning schedules and methods to extend the life of the carpet and the professional appearance of the hotel
• Performs all duties in a timely and professional manner
• Performs a visual inspection before leaving any areas
• Follows procedures for issuance and return of room keys, prioritizing of rooms, record-keeping, and status updates
• Demonstrates working knowledge and team effort in accomplishing additional projects as assigned
• Observe guidelines for using and maintaining all pertinent equipment
• Follows policies and procedures in preparing for and performing turndown service
• Attends all department meetings as scheduled
• Maintains assigned closets and employee areas in accordance with established policies and procedures
• Demonstrates ability to provide coverage in related departments as directed
• Special projects and other duties, including laundry and turndown as assigned by the Manager

Guest Service:

• Applies excellent guest relations skills when interacting with guests
• Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business
• Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities
• Satisfies guest requests for information and services
• Demonstrates a friendly attitude to co-workers and all other hotel staff
• Treats guests and other employees with courtesy and respect
• Consistently maintains a positive attitude that ensures the best guest experience
• Gives recognition to repeat guests
• Follows KRC procedures when entering guest rooms, always keeping the guest’s need for privacy in mind
• Handles all guest complaints according to KRC standards, notifies Supervisor/Manager immediately
• Observe hotel telephone etiquette, message, and call-handling procedures

General:

• Promotes and applies teamwork skills at all times
• Notifies appropriate individuals promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management, and fellow employees
• Executes emergency procedures in accordance with KRC standards
• Complies with required safety regulations and procedures
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with KRC hotel standards, policies and rules
• Complies with KRC uniform and grooming standards
• Attendance in conformance with KRC standards
• May be required to work varying schedules to reflect business needs of Grand Hotel, Kennebunkport Inn, Boathouse Hotel, Yachtsman Hotel, Lodge on the Cove
• Required to attend all training sessions and meetings

Requirements:

• Able to work as part of a dynamic quality-driven team
• Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during the entire shift
• Able to work a flexible schedule, including weekends and holidays
• Effusive personality with stellar customer service skills
• Previous housekeeping experience is preferred