Benefits Specialist

CooperVision, a division of CooperCompanies (NASDAQ: COO), is one of the world’s leading manufacturers of soft contact lenses. The Company produces a full array of daily disposable, two-week and monthly contact lenses, all featuring advanced materials and optics. CooperVision has a strong heritage of solving the toughest vision challenges such as astigmatism, presbyopia and childhood myopia; and offers the most complete collection of spherical, toric and multifocal products available. Through a combination of innovative products and focused practitioner support, the company brings a refreshing perspective to the marketplace, creating real advantages for customers and wearers. For more information, visit www.coopervision.com

Job Summary:

The Benefits Specialist will be responsible for the day-to-day service and administration of the employee benefits for all US and Canada operations for CooperCompanies. The role will serve as the main benefits’ contact point for employee and HR Business Partner inquiries. This position will report into the Benefits Manager.

Essential Functions & Accountabilities:

• Delivers professional, accurate, and customer-focused benefit expertise to over 4,000+ U.S. and Canadian employees.
• Manages the benefits email accounts, responding to employee inquiries regarding benefits, claim issues and plan changes.
• Manages plan enrollment and eligibility while working alongside vendor partners to include requests related to QLEs, Medicare, Child Support and Proof of Coverage.
• Responsible in developing, maintaining, and streamlining processes and SOPs.
• Responsible for New Hire Onboarding communications with HRBP’s, new hires and vendor partners.
• Assist with all aspects of the US annual Open Enrollment process – including preparing and distribution of communication materials, scheduling of webinars/meetings, updating the benefits portal, coordination with internal HR Business Partners and assisting with employee questions.
• Build and maintain solid partnerships with payroll and finance to manage the administration of programs under your responsibility.
• Collaborate with other Benefits team members to conduct benefit premium, employee status and enrollment audits, ensuring employee data integrity and makes corrections as necessary.
• Responsible for maintaining benefit documents and other regulatory notices on the intranet, benefits portal and U.S. and Canadian Benefits Microsites.
• Responsible for the communication of the ACA process from other Benefit team members findings, including monthly review of calculations, system flags and other data.
• Responsible for tracking enrollment numbers and costs per plan.
• Create and distribute standardized reports (i.e., census) and produce ad-hoc reports, as needed.
• Assist with the distribution of important annual notices and employee communications (i.e., mailings and postings).
• Serves as the primary back up for the Benefits Analyst to partner with the Payroll Team to ensure accuracy of employee deductions and the EE/ER HSA account number and funding process.
• Serves as the primary back up to Benefits Analyst for monthly insurance premium/billing and reconciliation, ensuring they are tracked and remitted timely.
• Keep current with knowledge of health and welfare plans, trends, and regulations.
• Special projects and M&A support as needed. Perform other duties as assigned.

Qualifications

Knowledge, Skills and Abilities:

• Excellent written and oral communication and presentation skills required.
• Excellent interpersonal skills, initiative, attention to detail and follow-through skills required.
• Commitment to customer service excellence and teamwork.
• Strong project management, organizational, and prioritization skills required.
• Handle confidential and sensitive information with discretion and professionalism.
• Proficient in Microsoft Office Suite applications - Excel, Word, PowerPoint, Outlook or the equivalent.
• Bilingual - English/Spanish Speaking, preferred.

Work Environment:

• Hybrid Role: 3 days in the office 2 days' work from home.

Experience:

Minimum of 3 years’ experience administering benefits programs with increasing levels of responsibility is required. Experience in multi-state, multi-location work environments and assisting employees remotely is strongly preferred.

Education:

• Bachelor’s degree in Business, HR or related field or equivalent education and experience.

Affirmative Action/Equal Opportunity Employer. Minority/Female/Disability/Veteran

For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $59,196 and $78,928 and may include cost of living adjustments. The actual base pay includes many factors and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.

#LI-SD1 #LI-HYBRID